BSOD system service exception

  1. Posts : 4
    Windows 10 Home

    BSOD system service exception


    I keep receiving different BSOD's when using computer. Just browsing the internet it happens, occasionally it happens on start-up right after I log in to windows. I get different error messages every time but usually the system service exception. I have tried reinstalling windows, updating drivers, updating BIOS, and disc chks. I also performed memtest with no issues. If you can help that would be great. Thank you very much.

      My Computer

  2. Posts : 4
    Windows 10 Home
    Thread Starter

    3 more BSODs this morning

    so I have had three more BSODs this morning. All happening while on here trying to post! First error message was "system thread exception not handled" second was "bad pool header" and third said "system service exception. Dump files included. thanks
      My Computer

  3. Posts : 934
    Windows 10 Pro

    0x0000003B: SYSTEM_SERVICE_EXCEPTION (4.02.2017 19:00:35) [Windows 10]
    SYMEFASI64.SYS [12.10.2016] * Symantec Extended File Attributes
    NTFS.sys [2.11.2016] * NT File System Driver

    0x00000019: BAD_POOL_HEADER (5.02.2017 17:56:07) [Windows 10]
    SRTSP64.SYS [14.09.2016] * Symantec Real Time Storage Protection
    FLTMGR.SYS [16.07.2016] * Microsoft Filesystem Filter Manager

    Please uninstall the Symantec Software:
    After uninstall:
    Launch Command Prompt (Admin)
    Enter the following command in the Command Prompt window

    SFC /scannow
    Last edited by BSODHunter; 06 Feb 2017 at 03:20.
      My Computer

  4. Posts : 4
    Windows 10 Home
    Thread Starter

    Attachment 120552BSODHunter,

    Thank you for your reply. I removed symantec and ran the SFC scan. I get this error every time:
    "Beginning verification phase of system scan.Verification 78% complete.Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios"

    Not sure what that means and I also just got another BSOD with the program uninstalled!? I ran DISM as well and that had an error too. Thank you again for taking the time to figure this out. I attached the 1 dump file and CBS log.

      My Computer

  5. Posts : 934
    Windows 10 Pro


    chkdsk %systemdrive%
    fsutil dirty set %SystemDrive%

    then do a reboot an let checkdisk start automatically

    after that try again:

    DISM /Online /NoRestart /Cleanup-Image /CheckHealth
    Dism /Online /NoRestart /Cleanup-Image /ScanHealth
    Dism /Online /NoRestart /Cleanup-Image /RestoreHealth
      My Computer

  6. Posts : 4
    Windows 10 Home
    Thread Starter

    i performed a clean install of windows 10 last night and just ran the checks you mentioned. all good so far. its passed DISM, chkdsk and sfc scan. i believe it may be fixed, hopefully! ill mark as solved in a few days if i get no more BSODs. thank you again for your help.
      My Computer

  7. Posts : 934
    Windows 10 Pro

      My Computer


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