1.    03 Feb 2017 #1
    Join Date : Feb 2017
    Posts : 3
    Windows 10

    BSOD running Sena Bluetooth Device Manager


    So I have a bluetooth device made by Sena for my motorcycle helmet. The firmware for the device is updated using the software here:

    Sena Device Manager & Software Update | Sena

    I have the x64 edition for my Surface Pro 3. It installs fine, but when it starts to detect the helmet (plugged in via USB) I get a paged fault in nonpaged memory BSOD.

    Steps I've taken:
    Running as admin
    Tried the 32 bit version (software won't allow it)
    Tried disabling memory paging / enlarging the page file size
    Tried different USB cables
    Disabled Anti-Virus (just using the built-in stuff, no 3rd party AV)
    Contacted Sena, they were useless. Told me to try another computer (which I don't have handy)
    Updated Windows 10, I'm on build 14986, all updates installed

    Out of ideas. Thanks!
      My ComputerSystem Spec
  2.    03 Feb 2017 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Do you have the latest firmware from 31 jan 2017 and drivers installed for your Surface pro 3 from here Access Denied
      My ComputerSystem Spec
  3.    03 Feb 2017 #3
    Join Date : Feb 2017
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Do you have the latest firmware from 31 jan 2017 and drivers installed for your Surface pro 3 from here Access Denied
    Ran the msi for the latest firmware and driver rollup. Rebooted, still no dice. Same BSOD.
      My ComputerSystem Spec
  4.    04 Feb 2017 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Could you upload a new DM collector zip,
      My ComputerSystem Spec
  5.    04 Feb 2017 #5
    Join Date : Feb 2017
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Could you upload a new DM collector zip,
    Yep!
    Attachment 119881
      My ComputerSystem Spec

 


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