BSOD playing BF 1, WHEA_UNCORRECTABLE_ERROR (124)

eltojo · 24 Jan 2017

Hi,

I'm getting this error on heavy load, like when i'm playing Battefield 1.
Sometimes the system just freezes for several minutes, and the only way to use the computer is to cut the power / long press power button.

I have tried to analyze the crash report, but I can't tell if it's the motherboard or the CPU, or maybe something else. The crash report is attached.

I have also tried to update BIOS, but here it seems to be an issue with my motherboard (Asus maximus vii hero) because it won't accept the file with the updated BIOS that i downloaded from Asus (and yes I renamed the file according to the motherboard instructions).

I really would appreciate your help, since i'm pretty much lost.

Thanks in advance! :)

eltojo · 29 Jan 2017

Someone?

Ztruker · 29 Jan 2017

Very sorry you got overlooked. I don't know what happened or why.

Please follow the directions shown in the notice at the top of the forum and of all threads:

Attachment 119071

eltojo · 30 Jan 2017

Hi, and thanks for the heads up. I should have seen it before I posted

I have now attached the zip file from the DM log collector.

Ztruker · 30 Jan 2017

Sorry, it looks like you are using pirated software. Please correct this by removing the illegal software. If you then get any more BSODs, run DM_Log_collector and upload the zip file and I'll be happy to take a look at it.

eltojo · 31 Jan 2017

I did not see that coming. Thought I had put those day's behind me :)
Well, I have done a cleanup and have ran the DM_log_collector again.

eltojo · 31 Jan 2017

hmmm... I also disconnected the old HDD and I have not had any problems when playing today (for about 3 hours). So now I'm running only the SSD's.

Ztruker · 31 Jan 2017

Still seeing activation bypasses for Adobe and you have Adobe CS5 Design Premium installed. It sure looks like you have illegal software still installed, sorry.

eltojo · 01 Feb 2017

The Adobe CS5 Design premium is valid and activated. I noticed some url's to adobe that where routed back to localhost in the hosts file. I have removed them now. And updated all adobe products included in the CS5 Design premium. I can assure you that this Abode package is not illegal. My girlfriend bought this when she took a degree in graphic design for about 3 years ago.

I don't know how i can prove this, but attached is an image of the deactivation screen. Cause I'm not giving out the key.
I also did a new run with DM_Log_Collector.

Ztruker · 01 Feb 2017

Good enough for me, thanks.

The newest dumps I see is dated 1/2/2017 and 1/4/2017.

Code:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff9e8704540028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Code:

2: kd> !errrec ffff9e8704540028
===============================================================================
Common Platform Error Record @ ffff9e8704540028
-------------------------------------------------------------------------------
Record Id     : 01d266b169ba01ee
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/4/2017 21:35:07 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffff9e87045400a8
Section       @ ffff9e8704540180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffff9e87045400f0
Section       @ ffff9e8704540240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : c3 06 03 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffff9e8704540240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffff9e8704540138
Section       @ ffff9e87045402c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 2 Bank 4)
  Status      : 0xbe00000000800400
  Address     : 0x00007ff8b7248d14
  Misc.       : 0x00007ff8b7248d14

The above can be caused by defective hardware or a faulty device driver.

See if a full memory dump is available: The dump file is located at "C:\Windows\Memory.dmp" . It would be a large file so please make sure that you ZIP it up before uploading to a file hosting service like OneDrive. Then post a link to it here.