New
#1
Frequent and Random Restarts
A couple months ago, I got a new HP computer with Windows 10. First thing it did was to update Windows. I did manage to transfer all my files and programs, but practically from day 1, I keep getting the BSOD with one of two messages: critical process died or unexpected store exception. Ocassionally when Windows attempts to restart, I get the message that the boot disk can't be found.I checked everything, including drivers, and ran several scans, including scannow. No problems were found. At first I thought the problem might be that the problem was related to a file that could not be found. I discoved that the file was part of Office 365, which was included on the computer (trial version of course). I had to uninstall and reinstal it to get that file. For a while, that seemed to have fixed the problem. I actually went days without a BSOD, while before reinstalling 365, it was happening numerous times a day.But the BSOD came back. At first it was every couple of days. Now it's back to several times a day. I need my computer for work, so this is a serious problem for me.It doesn't seem to matter what I'm doing or what is open, nor does it matter how long the computer has been on. It can happen after ten minutes or it can happen after several hours. It's just quite random. I did disable the sleep function in the power button, but I really need the hibernate function as I come and go often during the day and really don't want to restart all the time - although since I'm forced to restart thanks to the BSOD and that restart is out of my control, I suppose shutting down each time I leave would be better.In any case, I have read that this is a problem many people are encountering and that it may be due to some Windows update. If that's true, I'd delete that update - if I knew which one it was.Hoping someone can help.