Windows 10: Win 10 sometimes freezes at logon screen Solved

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  1.    30 Jan 2017 #1

    Win 10 sometimes freezes at logon screen


    Hi,

    I've a problem which is driving me crazy, hope a genius out there can help me.
    I normally shutdown my PC over night. Sometimes but not always when I reboot the next time, Windows loads until the lock screen and then totally freezes (keyboard, mouse, network not working). If I reboot then everything works like a charm.
    No freezes during working or gaming, no overclocking...
    There is no single event entry for the faulty boot process (it seems that the PC freezes before the Event Log service starts)
    There is however a difference in the event log if the PC freezes.
    I'm missing two entries which are normally there:
    Shutdown, Event ID 109 Kernel-Power "The kernel power manager has initiated a shutdown transition.
    Shutdown Reason: Kernel API"
    These two entries are missing during the shutdown event. If these two are missing the next boot freezes.

    It never happens on reboot

    What I tried so far:
    1. Updated all drivers from vendor pages (chipset, LAN, sound, graphic,...)
    2. OS (Win10 x64) patched
    3. Reset BIOS to default settings
    4. uninstalled AV solution
    5. "Fast startup" is disabled


    Code:
    ASRock H170A-X1/3.1
    Intel Core i5-6500
    EKL Alpenföhn Ben Nevis
    2x Kingston ValueRAM DIMM 16GB, DDR4-2133
    MSI Radeon RX 480 Gaming X 8G
    Creative Sound Blaster Audigy FX PCIe SB1570
    Samsung SSD 850 Evo 500GB
    Toshiba X300 High-Performance 6TB
    be quiet! Straight Power 10-CM 500W ATX 2.4
    Nanoxia Deep Silence 3
    Logitech G9x Laser Mouse
    Logitech G15
    Log File: Attachment 119349
    Last edited by cybermcm; 01 Feb 2017 at 02:39. Reason: added log zip file
      My ComputerSystem Spec

  2.    31 Jan 2017 #2

    Please use the BSOD posting instruction to provide the Dumpfile BSOD - Posting Instructions - Windows 10 Forums
    And fill in your System Specs.

    First thing i thought about is BIOS version. Do you have the latest biosversion installed?
      My ComputerSystem Spec

  3.    31 Jan 2017 #3

    Bios is up2date.
    DumpFile contains a lot of sensitive information which info do you need?
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,243
    Windows 10 Pro X64 17134.191
       31 Jan 2017 #4

    Everything contained in the zip file created by dm_log_collector is needed as we never know what information is needed. As far as I know, there is no sensitive info in any of the collected files. What in particular are you concerned about?
      My ComputersSystem Spec

  5.    01 Feb 2017 #5

    Files contains user name, machine name, IP addresses, domain, maybe other things which can be sensitive in my point of view.
    But never mind you need it for diagnose operations, I will attach it to the first post
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 6,243
    Windows 10 Pro X64 17134.191
       01 Feb 2017 #6

    No dumps in the zip file and the event log (as you said) shows no problems. There is really nothing to look at for clues.
    I do see some old drivers but can't tell if they have anything to do with your problem.

    Code:
    Description             Link Date              Path
    ======================  ====================== ================================================
    SiSRaid2                2008/09/24 20:28:20   C:\WINDOWS\system32\drivers\SiSRaid2.sys
    SiSRaid4                2008/10/01 23:56:04   C:\WINDOWS\system32\drivers\sisraid4.sys
    Intel RAID Controller   2011/04/11 20:48:16   C:\WINDOWS\system32\drivers\iaStorV.sys
    stexstor                2012/11/27 01:02:51   C:\WINDOWS\system32\drivers\stexstor.sys
    amdsbs                  2012/12/11 22:21:44   C:\WINDOWS\system32\drivers\amdsbs.sys
    AsrDrv101               2013/01/15 07:25:51   \??\C:\Windows\SysWOW64\Drivers\AsrDrv101.sys
    VIA StorX Storage RAID  2013/01/21 20:00:28   C:\WINDOWS\system32\drivers\vstxraid.sys
    LSI_SSS                 2013/03/16 00:39:38   C:\WINDOWS\system32\drivers\lsi_sss.sys
    HpSAMD                  2013/03/26 22:36:54   C:\WINDOWS\system32\drivers\HpSAMD.sys
    Logitech Gaming KMDF H  2013/05/30 17:16:33   C:\WINDOWS\system32\DRIVERS\LGSHidFilt.Sys
    megasr                  2013/06/04 00:02:39   C:\WINDOWS\system32\drivers\megasr.sys
    AFXfilt                 2013/06/04 05:04:44   C:\WINDOWS\system32\drivers\AFXfilt.sys
    semav6msr64             2014/01/24 20:22:40   \??\C:\Windows\system32\drivers\semav6msr64.sys
    bcmfn2 Service          2014/03/16 11:07:36   C:\WINDOWS\system32\drivers\bcmfn2.sys
    nvraid                  2014/04/21 20:28:42   C:\WINDOWS\system32\drivers\nvraid.sys
    nvstor                  2014/04/21 20:34:03   C:\WINDOWS\system32\drivers\nvstor.sys
    vsmraid                 2014/04/22 21:21:41   C:\WINDOWS\system32\drivers\vsmraid.sys
    mvumis                  2014/05/23 22:39:04   C:\WINDOWS\system32\drivers\mvumis.sys
    Are you sure Fast Startup is off?

    What do the voltages look like in BIOS Setup? Are they stable? Close to the specified values?
    What else is connected to the PC besides mouse, keyboard, display?
      My ComputersSystem Spec

  7.    02 Feb 2017 #7

    Drivers: I only installed drivers fresh from vendor sites, so drivers are as new as possible (and nevertheless some are really old)
    Fast startup: I double checked it. Today I tried to set it to on again, saved and then turned it off again. I'll check maybe this helps.
    BIOS: is up2date, voltages look fine, close to the desired values
    Connected: headphones (not USB), mouse, keyboard
    USB hub: USB cam (built into monitor), 2 external USB hard drives (they are off) and a glowing mouse pad (just a gimmick)
    Two displays (DVI and HDMI)
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,243
    Windows 10 Pro X64 17134.191
       02 Feb 2017 #8

    Have you ever done a clean install of Windows 10 or is your setup an upgrade from Windows 7 or 8.1?

    If nothing else helps that is something to think about. Just make sure you have a good backup, preferably a image backup using a program like Macrium reflect, to an external hard drive.

    Follow this tutorial: Windows 10 - Clean Install
      My ComputersSystem Spec

  9.    03 Feb 2017 #9

    My setup is a complete clean install of Windows 10 in native UEFI mode.
    One last thing I will try. Normally I cut the power to my PC after shutting down (PC is connected to a power strip). I'll try and leave the power strip on over night maybe this makes a difference.
      My ComputerSystem Spec

  10. Ztruker's Avatar
    Posts : 6,243
    Windows 10 Pro X64 17134.191
       03 Feb 2017 #10

    I don't see why it would matter but who knows. Worth a try.
      My ComputersSystem Spec


 
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