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#1
Dark screen on sleep resume, then reboot from bugcheck
My laptop is a Samsung NP880Z5E. Runs a i7-3635 processor. Came with dual graphics chips: Intel HD4000 and AMD Radeon 8700. The computer, when bought new, was running Windows 8.1, but has been running Windows 10 for months. Currently running Windows 10 version 1607.
On January 14th the sleep function, which had been working perfectly since the computer was bought, including while on Windows 10, stopped working. The computer seems to go to sleep when I close the lid or click the power button, as I have it set up to do, but when I open the lid or click the power button to bring the machine out of sleep, the power light comes back on solid and the fan starts back up, but the screen stays dark. If I leave the computer alone, after about two minutes the computer will boot up, but not from the sleep state, it performs a complete reboot.
Here are some things I have tried, in no particular order:
- Made sure the "upgrade" results show that I have the latest and greatest updates for the computer
- Using device manager have uninstalled and re-installed what Samsung and the updater say are the "latest" drivers for my computers' configuration of the two graphics cards. Have also tried the truly latest drivers for the graphics card from Intel and AMD although to use the absolute latest Intel driver requires a manual and not automatic installation.
- Tried having the hibernate file on and tried having it off using the powercfg \h on or off command
- Hybrid sleep is off
- Tried the power troubleshooter. No issues found
- Checked the Windows system with sfc \scannow to verify system integrity. No issues found.
- Verified the power profile. Make sure it is on default settings and saved.
- Made sure BIOS settings are valid. Compared them to an identical computer with now sleep (but running W10v1511)
- When I close the lid and wait for the computer to reboot, the Event Viewer shows three events that I think are all related. First is ID 6008 (unexpected shutdown), then ID 41 Critial Kernal Power, then ID 1001( re-boot from bugcheck.)
I have tried MS help and have talked to first level and second level technical support. First level had me do an in-place re-installation of Windows 10. It did not solve the problem. Second level MS tech support checked the various items above, then recommended a clean installation of W10. I am hoping to avoid that if possible. (I can give a MS case number if that helps.)
I'm a NOOB on the Tenforums boards, so if this is not posted in the correct area, let me know and I will repost. I did check to see if this problem had a solution on the Forums and have not seen one. My thinking is that the computer is basically crashing, then re-booting on resume from sleep, thus the problem is basically a BSOD (or in my case a DSOD).
Any help or suggestions would be very appreciated.
Regards,
Darryl
Last edited by DarrylP796; 01 Feb 2017 at 11:21.