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Error 0cx0000098 and System Restore issues
Hello, looking for assistance please. My Dell XPS 8700 has locked up and will not open Windows. Several days before receiving the 0cx0000098 error, I received "netio.sys" blue screens which shut down then restarted Windows. The machine is 64 bit, originally Win 8.1 and now Win 10 upgrade (free). I have no recovery media and the machine is not under warranty. I have files on the hard drive that I would like to recover if possible. I used a Windows 10 iso file to create a bootable USB drive. In the BIOS, I disabled Secure Boot and changed the boot mode from UEFI to Legacy. PC will now boot to the standard five recovery options. I ran the Startup Repair option which failed to repair the problem. Next, I tried to use the System Restore option and received this message "TO USE SYSTEM RESTORE, YOU MUST SPECIFY WHICH WINDOWS INSTALLATION TO RESTORE. RESTART THIS COMPUTER, SELECT AN OPERATING SYSTEM, AND THEN SELECT SYSTEM RESTORE." I see no menu options to select any OS so I am at a loss as to where to go from here...
Any help is greatly appreciated!