1.    26 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 6
    Windows 10

    BSOD's while gaming, citing Memory management issues.


    Hi guys,

    I recently bought a new PC, its maybe 6 months old at this point and around 3 months ago I started having BSOD's.
    These only occur when I am gaming, never had one before when browsing etc.

    The stop code is generally memory management, though i have had one irql_page_less_than_equal i think it was, and a couple others I have forgotten.

    I HAVE ran Memtest86+, 8 passes no errors, as having browsed through the forum looking for the answers, this seemed to be a common request for this type of issue.

    This leads me to believe I have a driver issue, but having updated every driver I could easily update, as well as flashing my BIOS to the most recent version, I am still having these BSOD's.

    If anyone can help me identify the issue that would be much appreciated.

    Thanks,
    ManDurphies.

    Attachment 118574
      My ComputerSystem Spec
  2.    26 Jan 2017 #2
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    Code:
    ffffc500`9b890500  00000000`ffffffff
    ffffc500`9b890508  00000000`00080008
    ffffc500`9b890510  ffffd983`3a9ac090
    ffffc500`9b890518  fffff807`6c8f4f8f*** WARNING: Unable to verify timestamp for EasyAntiCheat.sys
    *** ERROR: Module load completed but symbols could not be loaded for EasyAntiCheat.sys
     EasyAntiCheat+0x14f8f
    ffffc500`9b890520  ffffc500`9b890810
    ffffc500`9b890528  fffff807`68db318e registry!RegistryCallback+0x1ee
    ffffc500`9b890530  00000000`00000010
    ffffc500`9b890538  fffff807`6c8f7bfc EasyAntiCheat+0x17bfc
    ffffc500`9b890540  00000000`00000000
    ffffc500`9b890548  ffffd983`28261a70
    ffffc500`9b890550  00000000`00000000
    .
    .
    .
    fffff807`6c8e0000 fffff807`6c96b000   EasyAntiCheat T (no symbols)           
        Loaded symbol image file: EasyAntiCheat.sys
        Image path: \??\C:\WINDOWS\system32\drivers\EasyAntiCheat.sys
        Image name: EasyAntiCheat.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jan 24 02:38:56 2017 (58862390)
        CheckSum:         0008F172
        ImageSize:        0008B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It looks like the EasyAntiCheat driver is to blame. The only thing I can suggest is to play without the application installed, or contact the developer so see if they are aware of the issue, and have a fix in the pipeline.

    EasyAntiCheat - Don't Bear with the Cheaters
      My ComputersSystem Spec
  3.    26 Jan 2017 #3
    Join Date : Jan 2017
    Posts : 6
    Windows 10
    Thread Starter

    Well, I've uninstalled it for now, so I will report back on if it makes a difference, unfortunately I need it to play Squad, which is definitely the game Im putting the most hours into atm.

    if this does turn out to be the problem, I will submit a bug report to EAC about this, what should I use as evidence? would the above error information be adequate?

    Anyway, thanks for your help, ill get back to you on whether it works or not.
      My ComputerSystem Spec
  4.    26 Jan 2017 #4
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    Squad.exe was the process running when the crash occurred.

    The developer may ask you to send them the .dmp file : send them the one named 012417-3765-01.dmp dated 24 January 2017 5:26pm. Any developer worth his salt should be able to use that to debug his driver.

    You could also include the eventlog file which shows this entry:
    Code:
    event[8429]:
      Log Name: System
      Source: Application Popup
      Date: 2017-01-26T17:46:58.198
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-FO79DJR
      Description: 
    Application pop-up: Squad.exe - Application Error : The instruction at 0x0000021302026C60 referenced memory at 0x0000021302026C60. The memory could not be written.
      My ComputersSystem Spec
  5.    26 Jan 2017 #5
    Join Date : Jan 2017
    Posts : 6
    Windows 10
    Thread Starter

    Thanks for that.

    I'll test to make sure, because I've had other games that weren't Squad throw BSOD's and if EAC was the culprit ill send them a message.
      My ComputerSystem Spec
  6.    26 Jan 2017 #6
    Join Date : Jan 2017
    Posts : 6
    Windows 10
    Thread Starter

    Well, that driver didnt turn out to be the problem, as I just got another BSOD today, this being the first one while I wasn't gaming as well, how should I provide the dump logs for this, just run the info gathering .exe again and upload the new one?
      My ComputerSystem Spec
  7.    27 Jan 2017 #7
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    The BSOD you just got could be something else entirely - the first set you provided were categorical about EasyAntiCheat.sys.

    Re-run DMLogCollector, upload the zip file, and lets take an objective look at the crashes.
      My ComputersSystem Spec
  8.    27 Jan 2017 #8
    Join Date : Jan 2017
    Posts : 6
    Windows 10
    Thread Starter

    Theres the newest log, after uninstalling EAC and playing some Mount and Blade to test if it still happened, this occured aroung 15 minutes after exiting the game.




    Attachment 118649
      My ComputerSystem Spec
  9.    27 Jan 2017 #9
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    Can you check to see if your Razor Naga is using the most up-to-date driver?
      My ComputersSystem Spec
  10.    27 Jan 2017 #10
    Join Date : Jan 2017
    Posts : 6
    Windows 10
    Thread Starter

    Righto, everything Razer should be up to date, downloaded Razer Synapse, and hopefully that did it.
    Will report back on how it goes.

    ManDurphies
      My ComputerSystem Spec

 


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