BSOD's while gaming, citing Memory management issues.

ManDurphies · 26 Jan 2017

Hi guys,

I recently bought a new PC, its maybe 6 months old at this point and around 3 months ago I started having BSOD's.
These only occur when I am gaming, never had one before when browsing etc.

The stop code is generally memory management, though i have had one irql_page_less_than_equal i think it was, and a couple others I have forgotten.

I HAVE ran Memtest86+, 8 passes no errors, as having browsed through the forum looking for the answers, this seemed to be a common request for this type of issue.

This leads me to believe I have a driver issue, but having updated every driver I could easily update, as well as flashing my BIOS to the most recent version, I am still having these BSOD's.

If anyone can help me identify the issue that would be much appreciated.

Thanks,
ManDurphies.

Attachment 118574

Golden · 26 Jan 2017

Code:

ffffc500`9b890500  00000000`ffffffff
ffffc500`9b890508  00000000`00080008
ffffc500`9b890510  ffffd983`3a9ac090
ffffc500`9b890518  fffff807`6c8f4f8f*** WARNING: Unable to verify timestamp for EasyAntiCheat.sys
*** ERROR: Module load completed but symbols could not be loaded for EasyAntiCheat.sys
 EasyAntiCheat+0x14f8f
ffffc500`9b890520  ffffc500`9b890810
ffffc500`9b890528  fffff807`68db318e registry!RegistryCallback+0x1ee
ffffc500`9b890530  00000000`00000010
ffffc500`9b890538  fffff807`6c8f7bfc EasyAntiCheat+0x17bfc
ffffc500`9b890540  00000000`00000000
ffffc500`9b890548  ffffd983`28261a70
ffffc500`9b890550  00000000`00000000
.
.
.
fffff807`6c8e0000 fffff807`6c96b000   EasyAntiCheat T (no symbols)           
    Loaded symbol image file: EasyAntiCheat.sys
    Image path: \??\C:\WINDOWS\system32\drivers\EasyAntiCheat.sys
    Image name: EasyAntiCheat.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jan 24 02:38:56 2017 (58862390)
    CheckSum:         0008F172
    ImageSize:        0008B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It looks like the EasyAntiCheat driver is to blame. The only thing I can suggest is to play without the application installed, or contact the developer so see if they are aware of the issue, and have a fix in the pipeline.

EasyAntiCheat - Don't Bear with the Cheaters

ManDurphies · 26 Jan 2017

Well, I've uninstalled it for now, so I will report back on if it makes a difference, unfortunately I need it to play Squad, which is definitely the game Im putting the most hours into atm.

if this does turn out to be the problem, I will submit a bug report to EAC about this, what should I use as evidence? would the above error information be adequate?

Anyway, thanks for your help, ill get back to you on whether it works or not.

Golden · 26 Jan 2017

Squad.exe was the process running when the crash occurred.

The developer may ask you to send them the .dmp file : send them the one named 012417-3765-01.dmp dated 24 January 2017 5:26pm. Any developer worth his salt should be able to use that to debug his driver.

You could also include the eventlog file which shows this entry:

Code:

event[8429]:
  Log Name: System
  Source: Application Popup
  Date: 2017-01-26T17:46:58.198
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-FO79DJR
  Description: 
Application pop-up: Squad.exe - Application Error : The instruction at 0x0000021302026C60 referenced memory at 0x0000021302026C60. The memory could not be written.

ManDurphies · 26 Jan 2017

Thanks for that.

I'll test to make sure, because I've had other games that weren't Squad throw BSOD's and if EAC was the culprit ill send them a message.

ManDurphies · 26 Jan 2017

Well, that driver didnt turn out to be the problem, as I just got another BSOD today, this being the first one while I wasn't gaming as well, how should I provide the dump logs for this, just run the info gathering .exe again and upload the new one?

Golden · 27 Jan 2017

The BSOD you just got could be something else entirely - the first set you provided were categorical about EasyAntiCheat.sys.

Re-run DMLogCollector, upload the zip file, and lets take an objective look at the crashes.

ManDurphies · 27 Jan 2017

Theres the newest log, after uninstalling EAC and playing some Mount and Blade to test if it still happened, this occured aroung 15 minutes after exiting the game.

Attachment 118649

Golden · 27 Jan 2017

Can you check to see if your Razor Naga is using the most up-to-date driver?

ManDurphies · 27 Jan 2017

Righto, everything Razer should be up to date, downloaded Razer Synapse, and hopefully that did it.
Will report back on how it goes.

ManDurphies