(critical process died) BSOD / freezes and crashes

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  1. rowow
    Posts : 58
    Windows 10
    Thread Starter
       New #51

    And i'm back... I no longer get BSOD, but freezes still occur. Temperatures are below below 40C. I attached a DM log to this message.
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  3. rowow
    Posts : 58
    Windows 10
    Thread Starter
       New #52

    A new crash just occurred. Rather then freezing and not being able to do anything, now the screen goes black, however if i'm watching a video the audio still plays for 5-10 seconds then stops.
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  4. essenbe
    Posts : 12,801
    Windows 11 Pro
       New #53

    Check and make sure you have the latest Audio driver. Check here and see Latest Realtek HD Audio Driver Version

    You have no dump files. Check and make sure you are set p for small memory dumps. BSOD Minidump - Configure to Create in Windows 10

    I did see several indications of audio issues. I also saw app crashes from what looks like Dragon Naturally Speaking. Do you have that installed and which version, if you do?
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  6. essenbe
    Posts : 12,801
    Windows 11 Pro
       New #54

    It looks like it probably isn't Dragon Naturally Speaking, but it is some type of speech or gesture recognition application.
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  7. rowow
    Posts : 58
    Windows 10
    Thread Starter
       New #55

    I never installed Dragon Naturally Speaking or anything of the sort, nor is Dragon Naturally Speaking or anything of the sort in the control panel programs list. Could it be Cortana? Thats the closest thing I have to a voice recognition application however that comes with windows 10 peinstalled.
    As for the audio drivers, I am getting a error when installing it through command prompt
    "    An error occurred trying to open - C:\Users\irowo\Desktop\dbddab75-9ca4-4ef4-aa1c-acdd2da84c89_8c9790080421b4ff104906398306e9541c5376c5.cab
    Error: 0x80070002"
    I attached the log to this message

    So instead I downloaded realtek audio drivers directly from their site
    Realtek

    And I haven't gotten any freezes, however I did get the new crash agian just now
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  8. rowow
    Posts : 58
    Windows 10
    Thread Starter
       New #56

    forgot to attach the log file, attached it to this message
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  9. essenbe
    Posts : 12,801
    Windows 11 Pro
       New #57

    Have you made sure your computer is set p for small memory dumps? BSOD Minidump - Configure to Create in Windows 10

    If so, look in C\Windows\Minidump and copy the contents to your Desktop (providing Admin permission all along) then zip the files up and upload them.

    Also please run sfc /scannow. Please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.
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  10. rowow
    Posts : 58
    Windows 10
    Thread Starter
       New #58

    I followed the minidump instructions, got a couple crashes, however there is nothing in C\Windows\Minidump. For the sfc /scannow I ran that 3 times with restarts in between however they all say "Windows Resource Protection did not find any integrity violations"
      My Computer
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  12. essenbe
    Posts : 12,801
    Windows 11 Pro
       New #59

    Is your system configured for minidumps?

    Attachment 119899
      My Computer
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  13. rowow
    Posts : 58
    Windows 10
    Thread Starter
       New #60

    Yes it looks exactly like that. During a freeze/crash do I leave the computer as is or force restart it through the power button?
      My Computer
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