Windows 10: (critical process died) BSOD / freezes and crashes Solved

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  1.    03 Feb 2017 #51

    And i'm back... I no longer get BSOD, but freezes still occur. Temperatures are below below 40C. I attached a DM log to this message.
      My ComputerSystem Spec

  2.    04 Feb 2017 #52

    A new crash just occurred. Rather then freezing and not being able to do anything, now the screen goes black, however if i'm watching a video the audio still plays for 5-10 seconds then stops.
      My ComputerSystem Spec

  3. Posts : 10,428
    Windows 10 Pro and Windows 10 Pro Insider
       04 Feb 2017 #53

    Check and make sure you have the latest Audio driver. Check here and see Latest Realtek HD Audio Driver Version

    You have no dump files. Check and make sure you are set p for small memory dumps. BSOD Minidump - Configure to Create in Windows 10

    I did see several indications of audio issues. I also saw app crashes from what looks like Dragon Naturally Speaking. Do you have that installed and which version, if you do?
      My ComputersSystem Spec

  4. Posts : 10,428
    Windows 10 Pro and Windows 10 Pro Insider
       04 Feb 2017 #54

    It looks like it probably isn't Dragon Naturally Speaking, but it is some type of speech or gesture recognition application.
      My ComputersSystem Spec

  5.    04 Feb 2017 #55

    I never installed Dragon Naturally Speaking or anything of the sort, nor is Dragon Naturally Speaking or anything of the sort in the control panel programs list. Could it be Cortana? Thats the closest thing I have to a voice recognition application however that comes with windows 10 peinstalled.
    As for the audio drivers, I am getting a error when installing it through command prompt
    An error occurred trying to open - C:\Users\irowo\Desktop\
    Error: 0x80070002"
    I attached the log to this message

    So instead I downloaded realtek audio drivers directly from their site

    And I haven't gotten any freezes, however I did get the new crash agian just now
      My ComputerSystem Spec

  6.    04 Feb 2017 #56

    forgot to attach the log file, attached it to this message
      My ComputerSystem Spec

  7. Posts : 10,428
    Windows 10 Pro and Windows 10 Pro Insider
       04 Feb 2017 #57

    Have you made sure your computer is set p for small memory dumps? BSOD Minidump - Configure to Create in Windows 10

    If so, look in C\Windows\Minidump and copy the contents to your Desktop (providing Admin permission all along) then zip the files up and upload them.

    Also please run sfc /scannow. Please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.
      My ComputersSystem Spec

  8.    04 Feb 2017 #58

    I followed the minidump instructions, got a couple crashes, however there is nothing in C\Windows\Minidump. For the sfc /scannow I ran that 3 times with restarts in between however they all say "Windows Resource Protection did not find any integrity violations"
      My ComputerSystem Spec

  9. Posts : 10,428
    Windows 10 Pro and Windows 10 Pro Insider
       04 Feb 2017 #59

    Is your system configured for minidumps?

    Attachment 119899
      My ComputersSystem Spec

  10.    04 Feb 2017 #60

    Yes it looks exactly like that. During a freeze/crash do I leave the computer as is or force restart it through the power button?
      My ComputerSystem Spec

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