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  1.    24 Jan 2017 #1
    Join Date : Jan 2017
    Oslo
    Posts : 7
    Windows 10

    BSOD playing BF 1, WHEA_UNCORRECTABLE_ERROR (124)


    Hi,

    I'm getting this error on heavy load, like when i'm playing Battefield 1.
    Sometimes the system just freezes for several minutes, and the only way to use the computer is to cut the power / long press power button.

    I have tried to analyze the crash report, but I can't tell if it's the motherboard or the CPU, or maybe something else. The crash report is attached.

    I have also tried to update BIOS, but here it seems to be an issue with my motherboard (Asus maximus vii hero) because it won't accept the file with the updated BIOS that i downloaded from Asus (and yes I renamed the file according to the motherboard instructions).

    I really would appreciate your help, since i'm pretty much lost.

    Thanks in advance!
      My ComputerSystem Spec
  2.    29 Jan 2017 #2
    Join Date : Jan 2017
    Oslo
    Posts : 7
    Windows 10
    Thread Starter

    Someone?
      My ComputerSystem Spec
  3.    29 Jan 2017 #3
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Very sorry you got overlooked. I don't know what happened or why.

    Please follow the directions shown in the notice at the top of the forum and of all threads:

    Attachment 119071
      My ComputersSystem Spec
  4.    30 Jan 2017 #4
    Join Date : Jan 2017
    Oslo
    Posts : 7
    Windows 10
    Thread Starter

    DM log collector


    Hi, and thanks for the heads up. I should have seen it before I posted

    I have now attached the zip file from the DM log collector.
      My ComputerSystem Spec
  5.    30 Jan 2017 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Sorry, it looks like you are using pirated software. Please correct this by removing the illegal software. If you then get any more BSODs, run DM_Log_collector and upload the zip file and I'll be happy to take a look at it.
      My ComputersSystem Spec
  6.    31 Jan 2017 #6
    Join Date : Jan 2017
    Oslo
    Posts : 7
    Windows 10
    Thread Starter

    I did not see that coming. Thought I had put those day's behind me
    Well, I have done a cleanup and have ran the DM_log_collector again.
      My ComputerSystem Spec
  7.    31 Jan 2017 #7
    Join Date : Jan 2017
    Oslo
    Posts : 7
    Windows 10
    Thread Starter

    hmmm... I also disconnected the old HDD and I have not had any problems when playing today (for about 3 hours). So now I'm running only the SSD's.
      My ComputerSystem Spec
  8.    31 Jan 2017 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Still seeing activation bypasses for Adobe and you have Adobe CS5 Design Premium installed. It sure looks like you have illegal software still installed, sorry.
      My ComputersSystem Spec
  9.    01 Feb 2017 #9
    Join Date : Jan 2017
    Oslo
    Posts : 7
    Windows 10
    Thread Starter

    The Adobe CS5 Design premium is valid and activated. I noticed some url's to adobe that where routed back to localhost in the hosts file. I have removed them now. And updated all adobe products included in the CS5 Design premium. I can assure you that this Abode package is not illegal. My girlfriend bought this when she took a degree in graphic design for about 3 years ago.

    I don't know how i can prove this, but attached is an image of the deactivation screen. Cause I'm not giving out the key.
    I also did a new run with DM_Log_Collector.
      My ComputerSystem Spec
  10.    01 Feb 2017 #10
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Good enough for me, thanks.

    The newest dumps I see is dated 1/2/2017 and 1/4/2017.
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9e8704540028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    Code:
    2: kd> !errrec ffff9e8704540028
    ===============================================================================
    Common Platform Error Record @ ffff9e8704540028
    -------------------------------------------------------------------------------
    Record Id     : 01d266b169ba01ee
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/4/2017 21:35:07 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e87045400a8
    Section       @ ffff9e8704540180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000002
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e87045400f0
    Section       @ ffff9e8704540240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : c3 06 03 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9e8704540240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e8704540138
    Section       @ ffff9e87045402c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 2 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x00007ff8b7248d14
      Misc.       : 0x00007ff8b7248d14
    The above can be caused by defective hardware or a faulty device driver.

    See if a full memory dump is available: The dump file is located at "C:\Windows\Memory.dmp" . It would be a large file so please make sure that you ZIP it up before uploading to a file hosting service like OneDrive. Then post a link to it here.
      My ComputersSystem Spec

 
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