Windows 10: Sleep or idle BSOD Solved

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  1.    23 Jan 2017 #1

    Sleep or idle BSOD

    I have BSOD problem sometimes when Laptop wake up from sleep, on Desktop...

    BSOD troubleshoot(by frequency):
    - Hardware: RAM(MemTest 86), HDD(HDTune), CHKDSK(Win) test
    - BIOS: change boot mode(UEFI/Legacy), update BIOS/firmaware
    - Drivers: Device Manager(Yellow Exclamation Point), Driver Verifier
    - Win OS tools: SFC, DISM, CHKDSK, reinstall OS, malware scan
    Last edited by MarkWW; 13 Mar 2018 at 17:56.
      My ComputerSystem Spec

  2. Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       24 Jan 2017 #2

    Hello Mark and welcome to TenForums

    One of the BugChecks indicates possible hardware problems so it would be worth running a diagnostic check on your memory.

    BugCheck 12B, {ffffffffc00002c4, 7b4, 19b7250, ffffc881494fa000}
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by : memory_corruption
    This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.

    Sleep or idle BSOD Diagnostic Test Sleep or idle BSOD

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it.
      My ComputersSystem Spec

  3.    24 Jan 2017 #3

    Thank you,

    Attachment 118309
      My ComputerSystem Spec

  4. Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       24 Jan 2017 #4

    Great start! Please continue the test for at least 8 passes.
      My ComputersSystem Spec

  5.    24 Jan 2017 #5

    Windows 10 sometimes give me drive error then check and repair drive after restart.
      My ComputerSystem Spec

  6. Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       24 Jan 2017 #6

    MarkWW said: View Post
    Windows 10 sometimes give me drive error then check and repair drive after restart.
    After you have completed all 8 passes of the memory test it would be worth running a Chkdsk test.

    If the Hard disk is suspect there are also other tests you can run:

    Sleep or idle BSOD Diagnostics Test Sleep or idle BSOD

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My ComputersSystem Spec

  7. Posts : 13,344
    Windows 10 Pro
       24 Jan 2017 #7

    MarkWW said: View Post
    Please ensure to follow the instructions as requested and run MemTest86+
      My ComputersSystem Spec

  •    25 Jan 2017 #8

    I finished tests for RAM (no errors) and HDD (no errors), this is new laptop. I hadn't BSOD problem with Win 8.1.
    Maybe some drivers isn't full compatible with Win10, I manually updated all drivers in Device Manager and wait to see results.
    Do you have any other suggestion?
    Last edited by MarkWW; 28 Jan 2017 at 13:11.
      My ComputerSystem Spec

  •    27 Jan 2017 #9

    New dump 26.01.17, maybe you can see something new...
      My ComputerSystem Spec

  •    03 Feb 2017 #10

    I checked system files with "sfc /scannow" and it showed me many errors.
    I reinstall Windows 10 with "keep personal data and apps" option. Now I haven't any BSOD.
      My ComputerSystem Spec

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