Windows 10: BSOD on odd games, from oldies Pharaoh, Caesar 3 to SE III

  1. Posts : 4
    Windows 10 Home
       22 Jan 2017 #1

    BSOD on odd games, from oldies Pharaoh, Caesar 3 to SE III

    I tend to leave my machine on for a week at a shot, games paused, multiple tabs open. Around late December 2016, it threw a BSOD. Recovered, but can browse reliably for days, but certain games seem to trigger reboots, mostly Pharaoh and Sniper Elite III. Finally performed a factory reset this weekend, but it just threw another BSOD couple hours ago, and am now feeling a bit stuck.

    I appreciate any assistance provided, thank you in advance for your time and effort!

    Thanks,Attachment 118092
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       23 Jan 2017 #2

    Hello and welcome to TenForums :)

    There is only the one BSOD memory dump because you reset the system and so the previous ones have been lost. This latest one suggests it may be related to the Intel graphics driver. You could try seeing if an updated driver from the motherboard manufacturer or from Intel will help.

    ffffd001`acdf71c8  fffff800`3e90ab4eUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    fffff800`3e800000 fffff800`3ee4d000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Oct 01 19:35:51 2015 (560D7D07)
        CheckSum:         00627165
        ImageSize:        0064D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3. Posts : 4
    Windows 10 Home
    Thread Starter
       24 Jan 2017 #3


    Thank you very much for the welcome, as well as your analysis. I located the item in Device Manager, let Windows update the driver; it found an update and applied it. This AM (at least) it crashed again. Attached is the latest logfile.Attachment 118421

    In the Reliability Monitor, it notes an instance or two of IntelCpHDCPSvc Executable having stopped. I had considered going back to your first observation and manually selecting prior driver versions in hopes of achieving stability somewhere, but I thought I would check with you before I did anything, perhaps there is new information afoot.

      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       25 Jan 2017 #4

    Your most recent crash was attributed to an AVAST driver. Although AVAST sometimes works I have seen many cases where it causes BSOD events. I would recommend that you completely uninstall AVAST and use the built in Windows Defender which has proved to be quite effective for anti-virus protection.

    BugCheck 7F, {8, ffffd00145508b30, feb8e070, fffff80018fc10fa}
    *** WARNING: Unable to verify timestamp for aswVmm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswVmm.sys
    Probably caused by : aswVmm.sys ( aswVmm+110fa )
      My ComputersSystem Spec

  5.    25 Jan 2017 #5

    If you're not comfortable with having just Defender to rely on, you could think about Bitdefender Free which is a stripped down version of its premium product but still has the same av core.
      My ComputersSystem Spec

  6. Posts : 4
    Windows 10 Home
    Thread Starter
       25 Jan 2017 #6

    Avast? Yikes!

    Well, thank you, swarfega, for the excellent suggestion of BitDefender, now running that.

    philc43, et al--

    Interestingly, I experienced a swarm of crashes this AM, around the time I was switching to BitDefender. Left the system on, and it appears to have survived the day, so these logs point to a period before today's "stability" (does 8 hours constitute stability?)

    Will try a couple of my games and some surfing, see how she behaves.

    Again, I greatly appreciate all your efforts in this regard, thank you so much for your guidance!


    Attachment 118524
      My ComputerSystem Spec

  7. Posts : 4
    Windows 10 Home
    Thread Starter
       27 Jan 2017 #7

    Just recovered from days of constant crashes, was seemingly stuck in that "Windows will attempt to repair for you" loop. I finally got to the point where there were other choices, including shut down gracefully. I turned it back on tonight, and it has been stable for about 15 minutes.....getting the attached log was my first priority.

    Any thoughts? I am about ready to attempt one more Windows reinstall and then contact the manufacturer (yuck).


    Attachment 118788
      My ComputerSystem Spec


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