Windows 10: bsod memory fault?

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  1.    22 Jan 2017 #1

    bsod memory fault?


    I have a brand new laptop asus n752vx: 2 weeks old.
    I have used treesize a number of timesnce when i started to scan the c: drive the laptop freezes for 3 seconds and then there was a bsod.I didn't regard to the message on the bsod screen but the windbg tool says me it's
    "DPC_WATCHDOG_VIOLATION"
    the windbg tool also says there is a problem with the win32k.sys file.I've read on the internet in most cases win32k.sys is not the cause.
    windbg says also there is "memory corruption" but the default_bucket_id is "code corruption" so I doubt it's a hardware or software problem.
    I've already runned the microsoft memory diagnostic tool mdsched completely (during more then 10 hours) and the result was "no problems found".
      My ComputerSystem Spec

  2.    22 Jan 2017 #2

    I forgotten to add the zip file
      My ComputerSystem Spec

  3.    23 Jan 2017 #3

    Can anyone tell me whether my bsod is a hardware error or software error please?
    I need to know it because I'm going to replace my ssd by a bigger ssd with a new os installation and I need to know whether it's needed to give my new laptop to the manufacturer for hardware inspection.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       23 Jan 2017 #4

    Its not easy to tell from the crash analysis. It could be a faulty RAM module or it could be some unknown driver that is causing memory corruption. At this stage there are two things you can do:

    1. Perform a RAM test
    2. Run Driver Verifier to see if it can pinpoint any drivers misbehaving.

    See below for more information.




    bsod memory fault? Diagnostic Test bsod memory fault?
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.





    bsod memory fault? Diagnostic Test bsod memory fault?
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please read and run driver verifier.

    If you suspect a driver is causing a problem but do not have a clear idea which one it is then Driver Verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or until you have a bluescreen, whichever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset driver verifier from within safe mode, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  5.    24 Jan 2017 #5

    I have tried 2 things with memtest86+.
    first I burned a bootable cd but I could not boot from the cd
    then I created a bootable usb stick and again i could not boot from the stick
    probably it is because i boot in the uefi mode and not the legacy mode
    therefore i created a bootable cd with the latest version (dec 2016) of memtest86 and the booting process and the test succeeded.
    memtest86 (and not memtest86+) seems to support tests for 64 bit data and support also DDR4 ram (my ram is DDR4): I don't know if this is important.
    My test result is 0 errors for all tests in 10 passes during more then 11 hours.
    I forgot to save the html report to my disk.
    I have tried to add the pictures of my screen results.but the management of the attachment in the posting did not succeed: there was an upload but the file(jpg) did not appaer in the window attachments or i could not drag it to the window attachments (there was no file in the home window)
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       25 Jan 2017 #6

    Memtest86+ will be better if you can get it working. There will be a setting to change in the BIOS before a USB stick can be used as a boot device. If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB. See: USB Drive - Boot from in Windows 10
      My ComputersSystem Spec

  7.    26 Jan 2017 #7

    I have enabled legacy boot on my bios so I could boot from memtest86+ cd.
    I have runned 14 passes with no errors.
    I tried to attach a photo of the result with "manage attachments" but it didn't succeed.
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       26 Jan 2017 #8

    So we can rule out the RAM being faulty. Hopefully Driver Verifier will help us pinpoint a faulty driver.
      My ComputersSystem Spec

  9.    29 Jan 2017 #9

    Can the pc with driver verifier enabled be let run in idle state (without going to sleep) during 48 hours?
      My ComputerSystem Spec

  10. philc43's Avatar
    Posts : 3,563
    64bit Win 10 Pro ver 1803 Build 17134.286 and W10 Insider Build 18242
       29 Jan 2017 #10

    Yes, it runs in the background testing the drivers. Do not leave for longer than 48 hours though.
      My ComputersSystem Spec


 
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