Windows 10: Surface Pro 3 resets with Bugcrash when going to sleep while in Dock

  1.    22 Jan 2017 #1

    Surface Pro 3 resets with Bugcrash when going to sleep while in Dock


    Hi all,

    Event Viewer has this at the time of the issues

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffd907989b3060, 0xffffb481bf4b3960, 0xffffd9079ad25010). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 832f3848-1d4e-4d78-8701-3897f55f6bf0.

    log capture uploaded as required.

    I have all the latest windows updates, and the surface was rebuilt 4 weeks ago.

    any help appreciated.
      My ComputerSystem Spec


  2. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       23 Jan 2017 #2

    Hello and welcome to TenForums :)

    The BSOD is due to driver power state failure and the blocked IRP points to the Surface Ethernet Driver. Your current one is dated 30 June 2016 and I suspect they are the latest drivers and MS may not have a fix for this yet. If the problem only happens when the Surface sleeps you could consider changing the power settings so that the device goes into hibernation rather than sleep.

    Code:
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffcb890bbfa050 00000000 fffff802a8d2da00-ffffcb8901143f00 Success Error Cancel pending
    	      Unable to load image \SystemRoot\System32\drivers\msux64w10.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for msux64w10.sys
    *** ERROR: Module load completed but symbols could not be loaded for msux64w10.sys
      My ComputersSystem Spec

  3.    23 Jan 2017 #3

    Hi,
    Ive tried every way i can find on google to enable hibernation, but all i have is an option to sleep.

    Do you have any tips on being able to enable Hibernation in the OS?

    Cheers
    Darren
      My ComputerSystem Spec


  4. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       24 Jan 2017 #4

    Sorry, I should have explained...

    There are two steps to using hibernation; first you have to enable it, then you have to add it to the power menu. Use the following tutorial, there are about eight different ways of doing it!

    Hibernate Computer in Windows 10
      My ComputersSystem Spec

  5.    24 Jan 2017 #5

    Thanks for the links.

    So, basically followed every option here
    Hibernate - Enable or Disable in Windows 10

    and Hibernate isnt in any power menu option.

    If you have any other ideas, happy to hear them..
    I have all the right registry settings, not sure where else to go, but i guess i can just extend the sleep timer and learn to shut down when finished working.
      My ComputerSystem Spec


  6. Posts : 3,365
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       24 Jan 2017 #6

    In that case your device does not support hibernate. You can check by typing powercfg /a in a Command Prompt window.

    Surface Pro devices have probably been set up in this way - check your documentation for it.
      My ComputersSystem Spec

  7.    24 Jan 2017 #7

    Thanks, doesn't support hibernation. Looks like I'm stuck with the issue until a NDIS.sys driver update
      My ComputerSystem Spec


 

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