Surface Pro 3 resets with Bugcrash when going to sleep while in Dock

Hi all,

Event Viewer has this at the time of the issues

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffd907989b3060, 0xffffb481bf4b3960, 0xffffd9079ad25010). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 832f3848-1d4e-4d78-8701-3897f55f6bf0.

log capture uploaded as required.

I have all the latest windows updates, and the surface was rebuilt 4 weeks ago.

any help appreciated.

Hello and welcome to TenForums :)

The BSOD is due to driver power state failure and the blocked IRP points to the Surface Ethernet Driver. Your current one is dated 30 June 2016 and I suspect they are the latest drivers and MS may not have a fix for this yet. If the problem only happens when the Surface sleeps you could consider changing the power settings so that the device goes into hibernation rather than sleep.

Code:

>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffcb890bbfa050 00000000 fffff802a8d2da00-ffffcb8901143f00 Success Error Cancel pending
	      Unable to load image \SystemRoot\System32\drivers\msux64w10.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for msux64w10.sys
*** ERROR: Module load completed but symbols could not be loaded for msux64w10.sys

Hi,
Ive tried every way i can find on google to enable hibernation, but all i have is an option to sleep.

Do you have any tips on being able to enable Hibernation in the OS?

Cheers
Darren

Sorry, I should have explained...

There are two steps to using hibernation; first you have to enable it, then you have to add it to the power menu. Use the following tutorial, there are about eight different ways of doing it!

Hibernate Computer in Windows 10

Thanks for the links.

So, basically followed every option here
Hibernate - Enable or Disable in Windows 10

and Hibernate isnt in any power menu option.

If you have any other ideas, happy to hear them..
I have all the right registry settings, not sure where else to go, but i guess i can just extend the sleep timer and learn to shut down when finished working.

In that case your device does not support hibernate. You can check by typing powercfg /a in a Command Prompt window.

Surface Pro devices have probably been set up in this way - check your documentation for it.

Thanks, doesn't support hibernation. Looks like I'm stuck with the issue until a NDIS.sys driver update