Windows 10: BSOD while playing Deus Ex:Mankind Divided on SSD

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  1. Posts : 162
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
       4 Weeks Ago #1

    BSOD while playing Deus Ex:Mankind Divided on SSD


    Original post is here...

    All disks marked "dirty" after game crash

    BlueScreenView seems to point towards ntoskrnl.exe.

    Thank you.
    BSOD while playing Deus Ex:Mankind Divided on SSD Attached Files
      My System SpecsSystem Spec

  2. Golden's Avatar
    Posts : 516
    macSierra, Windows 10 Pro x64, LinuxMint 18
       4 Weeks Ago #2

    There isn't anything obvious in the first few .dmp's I looked at.

    Please do the following:

    Run Driver Verifier for 24 hours, or the occurrence of the next crash, whichever is earlier:
    Driver Verifier - Enable and Disable in Windows 10

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.
      My System SpecsSystem Spec


  3. Posts : 162
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
       4 Weeks Ago #3

    Golden said: View Post
    There isn't anything obvious in the first few .dmp's I looked at.

    Please do the following:

    Run Driver Verifier for 24 hours, or the occurrence of the next crash, whichever is earlier:
    Driver Verifier - Enable and Disable in Windows 10

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    Thanks. I will do what you suggest in the next day or so.
      My System SpecsSystem Spec


  4. Posts : 162
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
       4 Weeks Ago #4

    I was able to force a BSOD. I have attached the dump files here.

    I was checking my Event Viewer and made the changes in this thread, post #7, rebooted and got the BSOD during boot before the splash screen (asking for password) was displayed. I reset and got it again so I powered down and then up and it booted normally. The error was in BrUsbSlb.sys. I have a Brother Printer and the ink is currently low after heavy printing yesterday. I have seen the Brother Status display applet give errors before, just not a BSOD. This problem all started before I was low on ink. this may just have accelerated the original problem.

    I have not run the game that started all this because I didn't know if you wanted me to do that. I can if it will help.
    BSOD while playing Deus Ex:Mankind Divided on SSD Attached Files
      My System SpecsSystem Spec

  5. Golden's Avatar
    Posts : 516
    macSierra, Windows 10 Pro x64, LinuxMint 18
       4 Weeks Ago #5

    The BSOD's could be due to several issues - we'll just tackle them as they appear in the .dmp files.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {24c, fffff80d03f90bb8, ffffaf8c39981010, 103}
    
    *** WARNING: Unable to verify timestamp for BrSerIb.sys
    *** ERROR: Module load completed but symbols could not be loaded for BrSerIb.sys
    *** ERROR: Module load completed but symbols could not be loaded for BrUsbSIb.sys
    *** WARNING: Unable to verify timestamp for usbfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
    Probably caused by : BrSerIb.sys
    
    Followup:     MachineOwner
    ---------
    
    7: kd> lmvm brSerIb
    Browse full module list
    start             end                 module name
    fffff80d`03fa0000 fffff80d`03feb000   BrSerIb  T (no symbols)           
        Loaded symbol image file: BrSerIb.sys
        Image path: \SystemRoot\system32\DRIVERS\BrSerIb.sys
        Image name: BrSerIb.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jan 22 16:01:55 2008 (479578C3)
        CheckSum:         0004B454
        ImageSize:        0004B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    7: kd> lmvm BrUsbSIb
    Browse full module list
    start             end                 module name
    fffff80d`03f90000 fffff80d`03f93c00   BrUsbSIb   (no symbols)           
        Loaded symbol image file: BrUsbSIb.sys
        Image path: \SystemRoot\system32\DRIVERS\BrUsbSIb.sys
        Image name: BrUsbSIb.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jan 22 16:01:51 2008 (479578BF)
        CheckSum:         00006F17
        ImageSize:        00003C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Those Brother drivers are definately outdated....update them, then run Driver Verifier again.

    Software Download | Brother
      My System SpecsSystem Spec


  6. Posts : 162
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
       4 Weeks Ago #6

    Is the date of the drivers the "Timestamp"?
    If it is then I am confused.
    The dates on both files in \Windows\system32\drivers is different from that.
    Attached Thumbnails Attached Thumbnails Brother Drivers.jpg  
      My System SpecsSystem Spec

  7. Golden's Avatar
    Posts : 516
    macSierra, Windows 10 Pro x64, LinuxMint 18
       4 Weeks Ago #7

    Yes it is. Here it is again, extracted from the drivers file you included in your .zip file:

    Code:
    BrSerIb      Brother MFC Serial Int Brother MFC Serial Int Kernel        Manual     Running    OK         TRUE        FALSE        45,056            24,576      0          1/22/2008 12:01:55 AM  C:\Windows\system32\DRIVERS\BrSerIb.sys          8,192      
    BrUsbSIb     Brother MFC Serial USB Brother MFC Serial USB Kernel        Manual     Running    OK         TRUE        FALSE        0                 10,368      0          1/22/2008 12:01:51 AM  C:\Windows\system32\DRIVERS\BrUsbSIb.sys         1,280
    Im not sure whats going on with your Explorer, but the .dmp and driver file dates match.
      My System SpecsSystem Spec


  8. Posts : 162
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
       4 Weeks Ago #8

    Golden said: View Post
    Yes it is. Here it is again, extracted from the drivers file you included in your .zip file:

    Code:
    BrSerIb      Brother MFC Serial Int Brother MFC Serial Int Kernel        Manual     Running    OK         TRUE        FALSE        45,056            24,576      0          1/22/2008 12:01:55 AM  C:\Windows\system32\DRIVERS\BrSerIb.sys          8,192      
    BrUsbSIb     Brother MFC Serial USB Brother MFC Serial USB Kernel        Manual     Running    OK         TRUE        FALSE        0                 10,368      0          1/22/2008 12:01:51 AM  C:\Windows\system32\DRIVERS\BrUsbSIb.sys         1,280
    Im not sure whats going on with your Explorer, but the .dmp and driver file dates match.
    I don't know what's going on either but I've attached a DOS file listing of those 2 files. Please tell me why the dates in the DOS listing are 1 hour earlier than the Windows listing.
    The dates are 1 hour later in the PowerShell listing than in the DOS listing.
    Attached Thumbnails Attached Thumbnails Brother Drivers DOS.jpg   Brother Drivers PowerShell.jpg  
      My System SpecsSystem Spec


  9. Posts : 162
    Win7 Pro 64-bit\Windows 10 Pro 64-bit dual boot
       4 Weeks Ago #9

    I uninstalled the drivers and re-installed them.
    I have attached the listings.
    I will reinstate the Driver Verifier and attempt another crash.
    Shouldn't take longer than a couple of days.
    Attached Thumbnails Attached Thumbnails Brother Drivers Updated.jpg   Brother Drivers Updated DOS.jpg  
      My System SpecsSystem Spec

  10. Golden's Avatar
    Posts : 516
    macSierra, Windows 10 Pro x64, LinuxMint 18
       4 Weeks Ago #10

    Be sure to uninstall both of the Brother printers.
      My System SpecsSystem Spec


 
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