BSOD whe I use Google Chrome


  1. Posts : 2
    Windows 10
       #1

    BSOD whe I use Google Chrome


    I keep getting the BSOD when I'm using Google Chrome, which will suddenly stop responding and then my computer will crash. This happens even if I have only one or two tabs open. The stop code is DRIVER_IRQL_NOT_LESS_OR_EQUAL and it says Netwtw04.sys is what failed. Thank you in advance! Attachment 117903
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    File dxdiag.txt is missing from the zip you uploaded.

    Dump from 1/20 indicates a problem with Netwtw04.sys.
    Code:
    BugCheck D1, {8, 2, 0, fffff80dc48ed878}
    *** WARNING: Unable to verify timestamp for Netwtw04.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
    Probably caused by : Netwtw04.sys ( Netwtw04+5d878 )
    This belongs to Intel(R) Dual Band Wireless-AC 8260 2/25/2016 10:26:53 AM C:\WINDOWS\system32\drivers\Netwtw04.sys

    There is a 1/18/2017 update on the Intel site: Downloads for Intel(R) Dual Band Wireless-AC 8260

    Install that and see if it helps.
      My Computers


  3. Posts : 1,656
    Windows 10 Pro x64
       #3

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck D1, {8, 2, 0, fffff80dc48ed878}
    
    
    *** WARNING: Unable to verify timestamp for Netwtw04.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
    Probably caused by : Netwtw04.sys ( Netwtw04+5d878 )
    
    
    Followup:     MachineOwner
    ---------
    
    
    0: kd> lmvm netwtw04
    Browse full module list
    start             end                 module name
    fffff80d`c4890000 fffff80d`c4f92000   Netwtw04 T (no symbols)           
        Loaded symbol image file: Netwtw04.sys
        Image path: \SystemRoot\System32\drivers\Netwtw04.sys
        Image name: Netwtw04.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Feb 26 05:26:53 2016 (56CF476D)
        CheckSum:         006D6BA0
        ImageSize:        00702000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    Name    [00000002] Intel(R) Dual Band Wireless-AC 8260
    The problem seems to be with the Intel wireless adaptor. Check to see if there is an updated driver on the Intel site.
      My Computers


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    That's what I said and I gave him a link to the updated driver.
      My Computers


  5. Posts : 1,656
    Windows 10 Pro x64
       #5

    Ztruker said:
    That's what I said and I gave him a link to the updated driver.
    Calm down - we just happened to post at the same time.
      My Computers


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    Yup, sorry. I thought I checked the time.
      My Computers


  7. Posts : 1,656
    Windows 10 Pro x64
       #7

    No worries - he gets the same analysis so thats good :)
      My Computers


  8. Posts : 2
    Windows 10
    Thread Starter
       #8

    Thank you!!
      My Computer


 

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