1.    20 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 2
    Windows 10

    BSOD whe I use Google Chrome


    I keep getting the BSOD when I'm using Google Chrome, which will suddenly stop responding and then my computer will crash. This happens even if I have only one or two tabs open. The stop code is DRIVER_IRQL_NOT_LESS_OR_EQUAL and it says Netwtw04.sys is what failed. Thank you in advance! Attachment 117903
      My ComputerSystem Spec
  2.    20 Jan 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    File dxdiag.txt is missing from the zip you uploaded.

    Dump from 1/20 indicates a problem with Netwtw04.sys.
    Code:
    BugCheck D1, {8, 2, 0, fffff80dc48ed878}
    *** WARNING: Unable to verify timestamp for Netwtw04.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
    Probably caused by : Netwtw04.sys ( Netwtw04+5d878 )
    This belongs to Intel(R) Dual Band Wireless-AC 8260 2/25/2016 10:26:53 AM C:\WINDOWS\system32\drivers\Netwtw04.sys

    There is a 1/18/2017 update on the Intel site: Downloads for Intel(R) Dual Band Wireless-AC 8260

    Install that and see if it helps.
      My ComputersSystem Spec
  3.    20 Jan 2017 #3
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck D1, {8, 2, 0, fffff80dc48ed878}
    
    
    *** WARNING: Unable to verify timestamp for Netwtw04.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
    Probably caused by : Netwtw04.sys ( Netwtw04+5d878 )
    
    
    Followup:     MachineOwner
    ---------
    
    
    0: kd> lmvm netwtw04
    Browse full module list
    start             end                 module name
    fffff80d`c4890000 fffff80d`c4f92000   Netwtw04 T (no symbols)           
        Loaded symbol image file: Netwtw04.sys
        Image path: \SystemRoot\System32\drivers\Netwtw04.sys
        Image name: Netwtw04.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Feb 26 05:26:53 2016 (56CF476D)
        CheckSum:         006D6BA0
        ImageSize:        00702000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    Name    [00000002] Intel(R) Dual Band Wireless-AC 8260
    The problem seems to be with the Intel wireless adaptor. Check to see if there is an updated driver on the Intel site.
      My ComputersSystem Spec
  4.    20 Jan 2017 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    That's what I said and I gave him a link to the updated driver.
      My ComputersSystem Spec
  5.    21 Jan 2017 #5
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    Quote Originally Posted by Ztruker View Post
    That's what I said and I gave him a link to the updated driver.
    Calm down - we just happened to post at the same time.
      My ComputersSystem Spec
  6.    22 Jan 2017 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    Yup, sorry. I thought I checked the time.
      My ComputersSystem Spec
  7.    23 Jan 2017 #7
    Join Date : Oct 2013
    South Australia
    Posts : 673
    macSierra

    No worries - he gets the same analysis so thats good
      My ComputersSystem Spec
  8.    25 Jan 2017 #8
    Join Date : Jan 2017
    Posts : 2
    Windows 10
    Thread Starter

    Thank you!!
      My ComputerSystem Spec

 


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