BSOD after getting the new windows update this morning

  1.    20 Jan 2017 #1

    BSOD after getting the new windows update this morning

    Hello first time poster here I had about 3 to 4 blue screens today after the recent windows update also a strange thing to mention after the update my lan drivers were removed by force by windows which was very odd I had to revert them their original drivers after not being able to go online.

    After that watching videos or playing games my pc gave me a blue screen without warning in the middle of doing something the blue screens all said "system thread exception not handled" I am hoping this helps with that doing some searching some there were solutions of updating my graphics card drivers I did so and so far no bsod I still wanted to get a second opinion I followed the steps in the before you post bsod section I will have the file included thank you for your time.

    Updated mini dump: Attachment 118014

    System Spec

    Computer type:PC/Desktop
    System Manufacturer/Model Number:Self built
    OS:Windows 10
    CPU:Intel Core i5-4690K 3.5GHz Quad-Core Processor
    Motherboard:ASRock Z97 Anniversary ATX LGA1150 Motherboard
    Memory:G.Skill Ripjaws X Series 16GB (2 x 8GB) DDR3-1866
    Graphics Card(s):XFX Radeon R9 390 8GB
    Last edited by Zerolimit; 22 Jan 2017 at 00:56.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,614
    Windows 10 Pro X64 1809 17763.134
       20 Jan 2017 #2

    No dumps in the zip you uploaded. I see you have CCleaner installed. Unless you change it's options, it deletes mini dumps every time you run it. If you want to continue using it, set it up like so by unchecking Memory dumps and Windows log files.

    Attachment 117905

    Run dm_log_collector and upload the zip next time a BSOD occurs.
      My ComputersSystem Spec

  3.    20 Jan 2017 #3

    Ah sorry I also saved a mini dump before ccleaner cleaned I will add it to my main post.
      My ComputerSystem Spec

  4.    22 Jan 2017 #4

    Well it happened again I ran the tool right after it happened I will re edit my original post I hope this will help you find out what happened.
    Last edited by Zerolimit; 22 Jan 2017 at 01:26.
      My ComputerSystem Spec

  5. Ztruker's Avatar
    Posts : 6,614
    Windows 10 Pro X64 1809 17763.134
       22 Jan 2017 #5

    ugCheck 1000007E, {ffffffffc0000005, fffff804a9ae0406, ffffc681ad62f558, ffffc681ad62ed80}
    Probably caused by : dxgmms2.sys ( dxgmms2!CVirtualAddressAllocator::FreeAllocMappedVaRangeList+f2 )
    dxgmms2.sys is part of DirectX support. When looking at the thread trace I see this:

    ffffc681`ad62e498  fffff804`ac1318c3*** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    This belongs to the driver for your AMD Radeon (TM) R9 390 Series driver.

    I suggest completely uninstalling the Radeon display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you card here:

    AMD Driver - Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit

    Then do a minimal custom install of only the graphics driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec


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