My laptop keeps crashing and it started after I upgraded to Windows 10. I have re-installed, installed all the patches, updated all the latest drivers (it think), but it consistently send me to BSOD. A lot of time after BSOD, I find that Windows Defender is disabled, so my guess it that is the issue.
I spoke to Microsoft, and they say that I need to re-install. They did not even look at my logs.
-Nags
Looks like you may have a failing hard drive.Code:DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: MemCompression CURRENT_IRQL: 0 ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x. EXCEPTION_CODE_STR: c0000006 EXCEPTION_PARAMETER3: 00000000c0000483 IO_ERROR: (NTSTATUS) 0xc0000483 - The request failed due to a fatal device hardware error.
Run SeaTools to check the integrity of your HDD.
SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the following tests
- Short Drive Self Test
- Short generic
- Long generic
If the short generic fails, no need for the long generic.
Note
Do not run SeaTools on an SSD as the results will be invalid.
Post screenshots/photos of the test results
I will run it and let you know.
I have an SSD drive. Will this test tool work?
No, see the note in my previous post. Not sure how to test a SSD. Looks like you have Model LITEONIT LMT-256M3M.
Does LiteOn have any diagnostics for the drive?
Let me see what other diagnostics I can run on my SSD. I will get back to you.
I could not find any SSD diagnostics tools on LITEON website. I called LITEON customer support. They informed me that they do not have any troubleshooting tools and that I need to work with Dell & Microsoft to figure this out. While I was updating this post, I got another BSOD
I also ran Dell generic for blue screen. When I ran Dell tests, it showed me that there are two Blue Screen issues:
Attachment 118164
I then ran the Blue Screen Troubleshooter, which gave me three options:
Attachment 118165
I selected each individual options and each of them passed.
Attachment 118166
Need help what I need to do next to fix the BSOD issue
Last edited by nags; 23 Jan 2017 at 12:23.
Do you have another drive (SSD or regular drive) you can use in place of the SSD for awhile as a test?
If you have had any BSODs since the last time you ran dm_log_collector, please run it again and upload the resulting zip file in a post here. Maybe something else will show.
I do not have another SSD.
I got two BSOD after that. I am uploading the files.
might point somebody in the right direction, from dxdiag log
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
------------
DxDiag Notes
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Display Tab 1: The file Unknown is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL)
Roy
I see this in the latest dump:
It is again pointing to your LITEONIT LMT-256M3M SSD drive. Since there does not seem to be any way to do a good test of the drive, the only way to test it is to replace it. Nothing else comes to mind.Code:BugCheck 154, {ffffdc034934f000, ffff830143a44ff0, 2, 0} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : hardware_disk
Last edited by Ztruker; 26 Jan 2017 at 20:46.
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