Hi nags,

You are welcome.
That's great that it was improved with with updates.
We are using a new log collector.
Let's have a look at what has happened in the past 6 - 7 months.
Maybe some residual can be found.
log collector v2-beta08.zip
(extract > open)
See if you can use the beta log collector and post an updated zip into the thread for troubleshooting.