nags,
What was happening before the blue screen? Did you just wake up your computer, or had it been idle for a bit of time?
Could you also please send us the output of the following command from a PowerShell prompt:
Code:Get-Disk | Select FriendlyName, Model, BusType, FirmwareVersion, IsBoot | Format-List
This time, I was not on the computer when it crashed. I had the computer running the whole time when it crashed.
But, there have been instances when it crashed while I am working. Here is the output of the command.
PS C:\Users\Nagarjunam> Get-Disk | Select FriendlyName, Model, BusType, FirmwareVersion, IsBoot | Format-List
FriendlyName : LITEONIT LMT-256M3M
Model : LITEONIT LMT-256M3M
BusType : SATA
FirmwareVersion : VZDB
IsBoot : True
The crash dumps from the BSODs describe similar exceptions (errors):
Code:ExceptionAddress: fffff8006f8ea700 (nt!RtlDecompressBufferXpressLz+0x0000000000000060) ExceptionCode: c0000006 (In-page I/O error) ExceptionFlags: 00000000 NumberParameters: 3 Parameter[0]: 0000000000000000 Parameter[1]: 0000000023308810 Parameter[2]: 00000000c0000483Inpage operation failed at 0000000023308810, due to I/O error 00000000c0000483
You are also continuing to get event log entries that suggest issues with your disk, such as:
Given that your SSD has passed several tests, it appears that most of the time your disk is functioning properly. However it looks like in certain circumstances something is causing I/O operations to fail entirely, as if your disk is dying or freezing up. This leads me to believe there is something more subtle going on than just disk failure, as generally we would be seeing problems during the disk tests.Code:Event[11863]: Log Name: System Source: Disk Date: 2017-08-24T10:49:03.338 Event ID: 154 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Nags-XPS Description: The IO operation at logical block address 0x24353e8 for Disk 0 (PDO name: \Device\0000003a) failed due to a hardware error.
From the information you just gave me about your disk, it looks like you are running a version of disk firmware that does have problems with causing the disk to freeze. Dell has released a newer version of firmware for your disk (VZDC, A02).
Here is a link to the firmware updater: LiteOn IT LMT-256M3M Solid State Drive Firmware Update Driver Details | Dell US
Notice that in the change log, Dell mentions the following:Note: LPM = Link Power management, this is how Windows/firmware govern power to connected devices in order to conserve energy.Code:- Fixed issue where SSD freezes for 30s when waking up from LPM
I would also suggest that you disable link power management for your disk, at least temporarily.
To do this, go to "Power Options" in the Control Panel, select "High Performance" as your power plan. Then follow this guide on disabling AHCI power management.
I have been running Dell Update, but it never recommended this updated driver. I went ahead an updated the driver. I also changed the power management to "High Performance".
If it crashes again, I will disable AHCI power management.
1) Uninstall and reinstall: Cisco AnyConnect Secure Mobility Client
2) Post an updated zip: BSOD - Posting Instructions - Windows 10 Forums
Code:7/13/2017 8:00 PM Application Error Faulting application name: vpnagent.exe, version: 3.1.14018.0, time stamp: 0x56d417e2 Faulting module name: vpnagentutilities.dll, version: 3.1.14018.0, time stamp: 0x56d416ff Exception code: 0xc0000005 Fault offset: 0x00033fc5 Faulting process id: 0x7f0 Faulting application start time: 0x01d2fbf9b9dce3a0 Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe Faulting module path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagentutilities.dll Report Id: 29327e7c-f975-462d-a63b-2349c7c8aef4 Faulting package full name: Faulting package-relative application ID:7/13/2017 4:19 PM Application Error Faulting application name: vpnui.exe, version: 3.1.14018.0, time stamp: 0x56d419eb Faulting module name: combase.dll, version: 10.0.15063.296, time stamp: 0x9847392f Exception code: 0xc0000005 Fault offset: 0x000c5a9f Faulting process id: 0x2bb4 Faulting application start time: 0x01d2fb53341e46b8 Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe Faulting module path: C:\WINDOWS\System32\combase.dll Report Id: 25cc5933-1938-4171-b1c6-7a25ae75fa72 Faulting package full name: Faulting package-relative application ID:8/17/2017 2:04 PM Application Error Faulting application name: vpnui.exe, version: 3.1.14018.0, time stamp: 0x56d419eb Faulting module name: combase.dll, version: 10.0.15063.447, time stamp: 0x8543d53c Exception code: 0xc0000005 Fault offset: 0x000c5a9f Faulting process id: 0x26f0 Faulting application start time: 0x01d317611626de71 Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe Faulting module path: C:\WINDOWS\System32\combase.dll Report Id: c4dd10ee-449e-4052-a722-a762bff383cd Faulting package full name: Faulting package-relative application ID:8/9/2017 4:08 PM Application Error Faulting application name: vpnui.exe, version: 3.1.14018.0, time stamp: 0x56d419eb Faulting module name: combase.dll, version: 10.0.15063.447, time stamp: 0x8543d53c Exception code: 0xc0000005 Fault offset: 0x000c5a9f Faulting process id: 0x2980 Faulting application start time: 0x01d3107575c2465a Faulting application path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe Faulting module path: C:\WINDOWS\System32\combase.dll Report Id: 2c55c64a-d9aa-4ae1-9108-c7f5712e4c3d Faulting package full name: Faulting package-relative application ID:
My computer has not crashed yet after updating the SSD firmware. I will reinstall Cisco AnyConnect, if it crashes one more time.
Please post a new zip: BSOD - Posting Instructions - Windows 10 Forums
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