Windows 10: BSOD and I think Defender is the problem. Can someone confirm?

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  1.    16 Aug 2017 #31

    Here is the rest of the information.Attachment 149157Attachment 149156Attachment 149159

    - Updated Iintel drivers
    - removed VirtualBox software.
    - Ran Dell Detect & Update Drivers and found no new drivers

    Working on the DNE software. Looking if I can uninstall it.

    Let me know, if I missed anything.
      My ComputerSystem Spec


  2. Posts : 14,365
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Aug 2017 #32

    On the drive scan please perform the visual error testing. This will take time and map all of the good and bad sectors of the drive. This can be done in the evening so that the results are available in the morning.

    Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Please post the results into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

  3.    16 Aug 2017 #33

    Here is the output from Event Viewer



    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    505088 file records processed. File verification completed.
    9010 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    608482 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered to lost and found.
    Stage 3: Examining security descriptors ...
    Cleaning up 2085 unused index entries from index $SII of file 0x9.
    Cleaning up 2085 unused index entries from index $SDH of file 0x9.
    Cleaning up 2085 unused security descriptors.
    CHKDSK is compacting the security descriptor stream
    Security descriptor verification completed.
    51698 data files processed. CHKDSK is verifying Usn Journal...
    41010528 USN bytes processed. Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    505072 files processed. File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    19437785 free clusters processed. Free space verification is complete.
    Correcting errors in the Volume Bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    225707007 KB total disk space.
    147148876 KB in 292241 files.
    184908 KB in 51701 indexes.
    0 KB in bad sectors.
    622083 KB in use by the system.
    65536 KB occupied by the log file.
    77751140 KB available on disk.

    4096 bytes in each allocation unit.
    56426751 total allocation units on disk.
    19437785 allocation units available on disk.

    Internal Info:
    00 b5 07 00 c0 3e 05 00 f0 9c 09 00 00 00 00 00 .....>..........
    80 08 00 00 93 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
      My ComputerSystem Spec


  4. Posts : 14,365
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Aug 2017 #34

    Please run a visual error scan on the drive using crystal disk, hd tune, or hd sentinel
      My ComputerSystem Spec

  5.    24 Aug 2017 #35

    Can you give me the exact software that I need to run from "crystal disk"? I went to the website you gave me, but I am unable to figure out what to run.
      My ComputerSystem Spec

  6.    24 Aug 2017 #36

    Here is the link to HDTune: http://www.hdtune.com/files/hdtune_255.exe

    After installing and launching HDTune, select the "Error Scan" tab, and then click the "Start" button. Post a screenshot when it has finished.


    Also, have you continued to have blue screen issues since repairing your filesystem with chkdsk?
      My ComputerSystem Spec

  7.    24 Aug 2017 #37

    I will run HD Tune ASAP. Yes it has already crashed once.
      My ComputerSystem Spec

  8.    24 Aug 2017 #38

    Here is the screenshot after I ran HDTune error scan.

    Attachment 150284
      My ComputerSystem Spec

  9.    24 Aug 2017 #39

    Thanks for posting that, it looks like everything is ok with your drive.

    Could you re-run the log collection so we can see the newest crash dumps?
      My ComputerSystem Spec

  10.    24 Aug 2017 #40

    I just got a BSOD and here are the logs.

    Attachment 150313
      My ComputerSystem Spec


 
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