Windows 10: BSOD - crashed during Cisco Jabber VOIP call and Cisco WebEx Meeting

  1.    20 Jan 2017 #1

    BSOD - crashed during Cisco Jabber VOIP call and Cisco WebEx Meeting


    hi,

    i am analyzing a dump sent to me from another computer. the BSOD occurred while he was using a Cisco Jabber VOIP call and a Cisco WebEx meeting. error on screen was: “IRQL_NOT_LESS_OR_EQUAL”

    any further analysis of this mini-dump would be appreciated.
    BSOD - crashed during Cisco Jabber VOIP call and Cisco WebEx Meeting Attached Files
      My ComputerSystem Spec


  2. Posts : 5,071
    Windows 10 Pro X64 15063.138
       20 Jan 2017 #2

    No dump in the zip file you uploaded so not much I can do.

    Problem 1, he's still at 10586. Needs to apply all Windows Updates to get up to 14393.693. After that test and see if any more problems occur.
      My ComputersSystem Spec


 

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