BSOD After windows 10 update/avast antivirus installation

rtyb91 · 20 Jan 2017

Attachment 117791

I noticed the BSOD popping in about the time I've updated the recent windows 10 OR avast antivirus. I know the antivirus came first and the update of windows 10 came later, but some of the forums did mention that antivirus incompatibility might have caused the same thing as well.

Can you guys help me out? I'm in the midst of my final year project and any more BSOD next week I will really need to hang myself.

Thanks loads guys!

philc43 · 20 Jan 2017

Hello rtyb91 :)

Unfortunately the zip file you uploaded is empty! Please try again.

rtyb91 · 21 Jan 2017

Attachment 117943
I'm so sorry for the mistake! Didn't realize it was just 22kb my goodness.

There's the recent log!

lifetec · 22 Jan 2017

All your dumpfiles blames

Code:

 BugCheck 3B, {c0000005, fffff80b5d8de9f3, ffffb301248faac0, 0}

*** WARNING: Unable to verify timestamp for aswStm.sys
*** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
Probably caused by : NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+20f )

Driver Description: avast! Antivirus Stream Filter driver
Driver Update Site: Support : Avast Software

Avast has a known BSOD after updating windows 10 Ann. Edition.
See this faq from Avast with a solution Avast FAQ | Avast Antivirus: Preventing a BSOD when installing the Windows 10 Anniversary Update

In the dumpfiles also is mentioned Netio.sys, this is related to network.
In your driver modules i found this driver
LMDriver Tue Jul 16 20:58:57 2013
Driver Description: Acer Launch Manager Wireless Driver
Driver Update Site: Download Drivers and Manuals | Acer Official Site
See if there is new version on your supportpage of your Acer laptop.

rtyb91 · 23 Jan 2017

Hey there Lifetec!

Thank you so much! I've tried repairing the Avast antivirus, hopefully the BSOD wouldn't pop again any time soon!

As for the ACER Launch Manager Wirelress Driver, there isn't any similar driver name available in the website for an update though. I've tried downloading the LAN and Wireless LAN Drivers ([COLOR=rgba(0, 0, 0, 0.701961)]NFA344A Liteon, [/COLOR][COLOR=rgba(0, 0, 0, 0.701961)]NFA344A HAI, [/COLOR][COLOR=rgba(0, 0, 0, 0.701961)]NFA222 Liteon)[/COLOR] to install now. Hopefully these would work.

I'll make a report soon!

PS: After my last comment apparently the BSOD stopped occurring over the weekend. I really do wonder what is going on...

rtyb91 · 25 Jan 2017

Hey Lifetec! The BSOD is back and I can't upload the log due to the error in posting the file. I wonder if my laptop is actually trying to kill me though...

rtyb91 · 25 Jan 2017

Attachment 118486 Attachment 118486

There you go!

BSOD After windows 10 update/avast antivirus installation

BSOD After windows 10 update/avast antivirus installation

LOG.

BSOD log