1.    18 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 1
    Windows 10.0.14393

    Kaspersky update leading to BSOD restart loop?


    Greetings,

    I have had no recent BSOD issues with this Toshiba Satellite L855 whatsoever, until yesterday. I updated my Kaspersky Internet Security after obtaining a license, so it was the newest version of Kaspersky installed after about eight months of not using Kaspersky.

    Almost immediately, my computer entered a BSOD restart loop, with various cited problems. The first time I believe was a kernel BSOD message, but I've also gotten Driver_Unloaded_Without_Canceling_Pending_Operations and a few others. What failed is usually different, too. In DUWCPO, it was klhk.sys.

    I am using this laptop in Safe Mode with Networking, and there seem to be no issues. The problem is I can't uninstall Kaspersky in Safe Mode (uninstallation seems to freeze in Safe Mode with SafeMSI), but when I try Normal Mode, even when I right-click and Exit Kaspersky, the BSOD appears before I can get anywhere in the uninstallation. The varying BSOD usually appears within about five minutes of the prior restart, regardless of whether I sign in--if I just leave it sitting on the startup without signing in to the desktop, it still produces a BSOD.

    I even tried a system restore to nine days ago, well before the Kaspersky download and which set back the graphics driver to the previous update, but the BSOD still appeared nonetheless.

    Please see the attached msinfo dump, which I hope contains information determining what I should do next.

    Thank you for your time and assistance!
      My ComputerSystem Spec
  2.    19 Jan 2017 #2
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    Please refer to the BSOD Posting instructions to provide us with the information we need.
      My ComputersSystem Spec
  3.    19 Jan 2017 #3

    I would uninstall Kaspersky, run ccleaner, reboot, then install the latest version.
      My ComputersSystem Spec

 


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