Windows 10: Random BSODs - can be a few per day, or a few days between BSODs

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  1. Posts : 8
    Windows 10 Home Edition 64-bit
       18 Jan 2017 #1

    Random BSODs - can be a few per day, or a few days between BSODs


    I would really appreciate it if anyone could shed any light on this. The PC was originally Windows 7 and I upgraded to Windows 10 last year.

    The crashes seem to be random, sometimes when it's sitting idle, sometimes whilst I'm working.

    I have run METEST86+ for 11 passes (18 hours!) and got no errors.

    Can anyone help?

      My ComputerSystem Spec

  2.    18 Jan 2017 #2

    Two of the latest dumpfiles are
    BugCheck 12B, {ffffffffc00002c4, 3e9, 38e5fd0, ffffe000181ee000}
    Probably caused by : hardware ( REGION_PAGED_OUT )
    Followup: MachineOwner
    0: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
    Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
    Arg2: 00000000000003e9, physical page number
    Arg3: 00000000038e5fd0, zero
    Arg4: ffffe000181ee000, zero
    Debugging Details:
      Kernel Generated Triage Dump
    PROCESS_NAME:  MemCompression
    To be sure run memtest 86+ again.
    .Please start with diagnosing the system RAM first.
    You can use the free tool "Memtest86+"to stress test the RAM.
    MemTest86+ - Test RAM
    Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory DiagnosticTool
    You can stop the test even if a single error is found during the test.Otherwise continue the test for 7-10 passes and post a screenshot with next reply. 7 passes is the recommended bare minimum but more passes will give better result.

    If memtest 86+ gives no errors.
    Please test your harddrive.
    To check/analyse the integrity of your HDD you can use Sea Tools
    Download from here SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Windows has this program chkdsk See for info and how to use
    Drive Error Checking in Windows 10
      My ComputerSystem Spec

  3. Posts : 8
    Windows 10 Home Edition 64-bit
    Thread Starter
       19 Jan 2017 #3

    Hi Lifetec,

    Many thanks for looking at this for me.

    I wasn't sure how to get some of the results in file formats so I've attached images - hope that is OK. In SeaDisk I couldn't see how to get more detailed results but I can easily run this again if needs be.


      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,602
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       19 Jan 2017 #4

    Hello Daveben :)

    I notice you are running Kaspersky. This has been known to trigger BSOD events. I would try running without it for a while and see if it makes a difference. You can safely use Windows Defender instead.
      My ComputersSystem Spec

  5. Posts : 8
    Windows 10 Home Edition 64-bit
    Thread Starter
       19 Jan 2017 #5

    Thanks Phil,

    I've turned off Kasperksy and turned on Windows Defender. I'll report back in due course.....
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 6,424
    Windows 10 Pro X64 17134.191
       19 Jan 2017 #6

    Don't turn off Kaspersky, uninstall it. Turning it off does not remove it's drivers and they can still cause problems.
      My ComputersSystem Spec

  7. Posts : 8
    Windows 10 Home Edition 64-bit
    Thread Starter
       20 Jan 2017 #7

    Hi Ztruker,

    Switched on the PC about 15 minutes ago and just had time to read your message before it crashed again - at least this confirms that switching off Kaspersky is not the answer.

    It then suffered another crash a few minutes later - just as I'd got into the remove applications screen.

    Third time lucky - Kaspersky has now been uninstalled. I'll report back later.


      My ComputerSystem Spec

  8. Posts : 8
    Windows 10 Home Edition 64-bit
    Thread Starter
       23 Jan 2017 #8

    So close....

    Since removing Kasperksy I've had nearly four days of use without incident and was all set to come on here and report it fixed - until a couple of hours ago when it crashed again.

    I have attached the latest dump file.


    DaveAttachment 118217
      My ComputerSystem Spec

  9. philc43's Avatar
    Posts : 3,602
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       24 Jan 2017 #9

    Actually, if you can post a complete new set of log files it will be more helpful.
      My ComputersSystem Spec

  10. Posts : 8
    Windows 10 Home Edition 64-bit
    Thread Starter
       24 Jan 2017 #10


    File attached.

      My ComputerSystem Spec

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