BSOD While Idle, Searching for Diagnosis. DMP Files Included

  1.    14 Jan 2017 #1

    BSOD While Idle, Searching for Diagnosis. DMP Files Included


    Greetings, My XPS 17 machine started randomly Blue Screening while I was away from the PC. It took me a little bit to realize why i kept coming back to a restarted computer. But after searching in the minidump folder, the cause became more clear. I have only actually seen it crash once, so there appears to no immediate link to anything I'm running, as even when left alone running no programs, it would still crash. I cant really think of any new software or drivers i have installed that would be causing the problem. I've included the most recent DMP file in the hopes that it will reveal the problem. I'm a bit of a noob and don't really have the requirements to read them. Can anyone give them a look and see what they can find?
    Thanks.
      My ComputerSystem Spec

  2.    15 Jan 2017 #2

    BSOD when idle Dell XPS17 laptop seems due video driver problem
    Mine also gets BSOD, has for last month or so, it quietly restarts ramdomly. Win10
    Dell does not support Win10 on these (fabulous and not very old) machines
    Video card is NVIDIA GeForce GT 555 3gb M / Intel HD Graphics 3000
    BSOD , which managed to photograph, says
    " system thread exemption not handled
    what failed nvlddmkm.sys"
    I cannot get a connection to the NVIDEA site when I try to get the new driver - annoying as I get prompts pop up in the bottom right corner of my screen.
    I am also a novice looking for help (please)
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 6,586
    Windows 10 Pro X64 1809 17763.134
       17 Jan 2017 #3

    You appear to be using illegal (not activated) software. Please remove it, re-run dm_log_collector and then I'll be glad to help.
      My ComputersSystem Spec

  4.    17 Jan 2017 #4

    BSOD caused by NVIDEA nvlddmkm.sys on Dell L702X laptop


    Hi - I think I have the same problem as Jetfire725
    I have ( i hope) correctly attached a DMP file.
    I keep a lot of tabs open with 16 GB ram but do not think that is causing the problem
    any guidance would be appreciated

    Attachment 117556
      My ComputerSystem Spec

  5. Ztruker's Avatar
    Posts : 6,586
    Windows 10 Pro X64 1809 17763.134
       18 Jan 2017 #5

    @mikeperth, please start your own thread, don't hijack this one. Thanks.
      My ComputersSystem Spec

  6.    16 Mar 2017 #6

    Hi Jetfire725 - my problem has dissapeared, I presume due to a windows update?
    Another L702x (XPS17) user I know also had the same problem and hers went away about the same time.
    neither of did anything active to solve the problem
    Has yours also gone?
    Mike
      My ComputerSystem Spec


 

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