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  1.    14 Jan 2017 #1
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10

    VIDEO_TDR_FAILURE and CRITICAL_PROCESS_DIED


    Okay so over the past few weeks my computer has been randomly blue screening while playing games and on the initial Windows startup and most times I get the stop code VIDEO_TDR_FAILURE atikmpag.sys. Other times I would just get a black screen or just a system failure blue screen telling me that the system ran into a problem and will restart. BTW the computer still is working as I am using it right now to post this.

    Here are a few things I have done to try and fix the issue: Uninstall the display drivers as well as the other AMD driver related programs and reinstalled all of them. I have also tried to find the problem file underneath System32/drivers like some other help sites tell you but it is not there.

    Also I am using a rx 470 and an i5 6600k. If you need any other info just let me know. Thanks in advance.

    New Info here:
    After playing GTA V for about 10 minutes the computer crashed to a BSOD with the stop code CRITICAL_PROCESS_DIED. It happened the same way the other BSOD happened but just gave a different code. Also I ran the Windows Memory Diagnostic just eliminate something and the test came back fine.

    Added the zip folder now
    Last edited by ItsTheYoshi; 16 Jan 2017 at 22:04. Reason: Added new BSOD and Memory Check
      My ComputersSystem Spec
  2.    16 Jan 2017 #2
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    New stuff added.
      My ComputersSystem Spec
  3.    16 Jan 2017 #3
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Added zip file
      My ComputersSystem Spec
  4.    17 Jan 2017 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Most dumpfiles are VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.

    Are you overclocking your GPU, what is the temperature of your system and of the GPUcard.
    Also you are running your system with 2 different Memory modules with different CAS latency (14 and 16)!

    As a test run your system only with the 2 8gb modules and see what happens.

    Here some more info on VIDEO_TDR_FAILURE (116)
    Common issues that can cause a TDR:

    • Incorrect memory timings or voltages
    • Insufficient/problematic PSU
    • Corrupt driver install
    • Overheating
    • Unstable overclocks (GPU or CPU)
    • Incorrect MB voltages (generally NB/SB)
    • Faulty graphics card
    • A badly written driver or piece of software, but this is an unlikely cause in most cases
    • Driver conflicts
    • Another possibility that people tend not to like to hear, is that you are simply asking too much of your graphics card. What I mean by this, is that if you have your settings too high and the graphics card struggles and falls to very low FPS, then something graphically complex occurs, the GPU may not be able to respond and a TDR error may occur
    • Some users have experienced TDR errors whilst browsing the web with the 280.xx, 285.xx and 290.xx drivers. Please head to this link to clarify if this is relevant to you - this is quite a specific issue which seems to predominantly affect web browsing as opposed to gaming. There are no categoric fixes but some users have found that changing the power management mode to 'Prefer Maximum Performance' has helped.




    Examples of specific TDR causes:

    • Conflict with Realtek drivers causing TDR errors
    • Driver conflict with Logitech webcam drivers
    • Unstable overclock on the graphics card
    • Insufficient PSU
    • RAM problems (faulty, badly seated or not configured correctly)
    • Cleaning out dust resolved issue
    • AMD/ATI cards also have TDR problems




    Things to check or consider initially in your troubleshooting:

    • Check for newer driver version or cleanly uninstall/re-install your drivers. Great description of how to do this here (full credit to DJNOOB for this).
    • If you have multiple 'GPU tools' like EVGA Precision and MSI Afterburner installed, consider that it is only advisable to have one tool such as this at any one time.
    • If the issue is only with a specific game, check for patches.
    • If this is a new problem for you, have you just added any new hardware or updated/installed any new drivers? Consider rolling them back.
    • Check temperatures. Its important you check these at load, which is generally when a TDR event will occur. Everest Ultimate Edition is a good tool for this, or OCCT's GPU stress test. If things are too hot, you can use tools such as EVGA Precision to increase GPU fan speeds on graphics cards. Cleaning your system of dust can help temperatures significantly. Common sense will normally tell you if something is too hot, but if you aren't sure, the information is generally available online.
    • Check that your RAM is running at the correct settings as defined by the manufacturer.
    • Remove any overclocks on your system and test with stock clocks. This includes memory, CPU and GPU (even factory OC'd cards). Best to try each separately so you can be sure if one solves the issue.
    • Attempt a CMOS reset to return all BIOS settings to default. This is a good hardware troubleshooting step as it also resets the IRQ assignments - you can normally reset the CMOS either through a jumper on the motherboard (see manual), or by disconnecting the mains power and taking out the motherboard battery for 5 minutes. You will likely need to go in to the BIOS after this reset to check the memory timings/voltages are correct, as these will not always do so automatically.
      My ComputerSystem Spec
  5.    17 Jan 2017 #5
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    To answer a few questions(All temps in Celsius). The GPU is at base speeds/out of the box speeds, the only thing I did was up the temp limit from 60 to 80 and changed the fan speed to be a little higher after doing this the max temp after a 5 hour unigine heaven test was 73. As for the CPU it is a 4Ghz and after a 8 hour AIDA64 stress test the temps only got up to about 48 on the hottest core.

    Also I will try with out the 4GB stick and see if that fixes the problem.
      My ComputersSystem Spec
  6.    18 Jan 2017 #6
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Okay so I removed the 4GB stick of RAM from my computer and then I ran unigine heaven for about an hour and I noticed something when it was running. At the top right of the window you have your set clock speed and vram speed. When I ran it with the 4GB in the clock was saying it was at 2000Mhz, which it was not, and with the new run it said it was at 1250Mhz, which is the out of the box clock speed. Not sure if this really has any meaning but I thought I would give it as some info.

    Also after playing some games for a few hours the computer did not experience any blue screens or game crashes. So I am going to continue to use the system and see if it will Blue screen again.
      My ComputersSystem Spec
  7.    18 Jan 2017 #7
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    So removing the RAM did not fix the issue and neither did the uninstall and reinstall of the graphics drivers.

    I also just installed the new AMD drivers that say they have a fix for TDR issues so I am hoping this fixes it.

    Any other ideas?
      My ComputersSystem Spec
  8.    18 Jan 2017 #8
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Could you post a new DM log collector zip with the new dumpfiles/bsod.
      My ComputerSystem Spec
  9.    18 Jan 2017 #9
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Here they are. Just to clarify the last crash was a black screen not a blue screen so not sure what happened there but it happened the same way as last times.
      My ComputersSystem Spec
  10.    18 Jan 2017 #10
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The dumpfiles are again VIDEO_TDR_FAILURE (116).
    And i can not find/see any other clues etc. in the dumps.
    All your other driver are up to date. (except the elecom mouse drivers from 2010), but i doubt that that is the cause of this problem.

    What you could do is test your GPUcard.

    Videotest Furmark
    To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test

    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90șC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100șC, quit the test - the video card is overheating.
    - Click "Quit" to exit

    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90șC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")
      My ComputerSystem Spec

 
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