Windows 10: Computer crashes when playing Starcraft II

  1.    14 Jan 2017 #1

    Computer crashes when playing Starcraft II

    I've been playing Starcraft II on my laptop for a few months now, but this morning, the computer completely crashes, typically a couple minutes into play. The computer doesn't BSOD, it just simply shuts down, instantly. I've attached some logs below (gathered as directed in the BSOD posting instructions), and here's a screenshot of my Reliability Monitor, which shows the crashes. I've already tried updating my graphics driver, but that doesn't seem to have helped. Please help me troubleshoot this, as I'm a little scared that this half-year-old laptop might already be dying, and I can't afford a new one. Thanks!
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       14 Jan 2017 #2

    The logs indicate that there is a hardware error. Digging deeper it looks like the CPU may be overheating or causing a problem. Make sure the fans are working and are free of dust.

    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffa00595549688, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    1: kd> !errrec ffffa00595549688
    Common Platform Error Record @ ffffa00595549688
    Record Id     : 01d26e6b6d2d5ac0
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/14/2017 13:38:24 (UTC)
    Flags         : 0x00000002 PreviousError
    Section 0     : Processor Generic
    Descriptor    @ ffffa00595549708
    Section       @ ffffa005955497e0
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000660f51
    Processor ID  : 0x0000000000000000
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffa00595549750
    Section       @ ffffa005955498a0
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : 51 0f 66 00 00 08 04 00 - 0b 32 d8 7e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffa005955498a0
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffa00595549798
    Section       @ ffffa00595549920
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfe00000000070f0f
      Address     : 0x00000000d3664024
      Misc.       : 0xd00a0fff01000000
    I suggest you run a test of your CPU using Prime95. Please follow the instructions in the tutorial carefully and especially the part about monitoring the temperatures and stopping if they get too hot.

    Report back on the results.
      My ComputersSystem Spec

  3.    14 Jan 2017 #3

    I've had it running over an hour without problems. The laptop isn't overheating either. I'll keep it running, but what further steps should I take? I recall that my computer installed an update last night. Should I try to uninstall it?
      My ComputerSystem Spec

  4.    15 Jan 2017 #4

    I uninstalled the update, and that didn't work. Then I reinstalled Windows and Starcraft II, and it's still crashing. I'm really not sure what to try at this point.
      My ComputerSystem Spec

  5. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       15 Jan 2017 #5

    The test ran successfully which is good. I do not think your CPU is faulty, I was concerned it was getting too hot and causing problems with communication via the BUS. There is another stress test you can run called Furmark which I recommend you try next.
    Last edited by philc43; 15 Jan 2017 at 04:31.
      My ComputersSystem Spec

  6.    15 Jan 2017 #6

    I just ran the test for 3 hours, with no problems, and I just started it again. It is normal that it is at 3 fps, right? Here's a screenshot:

    Attachment 117228
      My ComputerSystem Spec

  7. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       15 Jan 2017 #7

    I'm wondering if we are chasing the wrong thing here. You say the crashes are instant and no BSOD shows up. I have been looking at the various BSOD events which may not be connected. The most recent crash dumps for 14th Jan are happening only a few seconds after the session start time and this can be symptomatic of a power supply problem, say a faulty power socket or connection. Did you have problems like this on the 14th?

    The earlier crash dump for 4th Jan shows a problem with nbdrv.sys which is a from an Internet traffic control monitoring tool. I would try disabling or removing that software for now. Looking deeper there is also mention of a vboxdrv.sys problem which is the Virtual Box software. Starting with a clean boot may be a useful diagnostic route to eliminate some of the software running on your system.
      My ComputersSystem Spec

  8.    16 Jan 2017 #8

    I didn't have any problems before the 14th, and played almost daily. The system runs fine, being on for hours at a time, except for when I'm playing Starcraft II (I don't play any other games, so the system doesn't really feel much stress otherwise, though). Since reinstalling Windows, it now crashes almost instantly, but only in game. The menus and matchmaking seem to run fine as before. I've had Virtualbox installed for months, without any updates recently. I'll do a clean boot, and then upload the log files again.
      My ComputerSystem Spec

  9.    18 Jan 2017 #9

    Alright. Did a clean boot, and only ran Starcraft II. It still crashed. Here's the logs. (The crash was this morning, on the 18th.)
      My ComputerSystem Spec

  10. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       19 Jan 2017 #10

    This was not a BSOD event, there is no crash dump file for the 18th to examine. Something is causing the PC to shutdown. Please fill out your full system specs including the power supply details, hard drives etc.
      My ComputersSystem Spec


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