Windows 10: Kernel-Power 41 event. Not sure if BSOD.

  1.    13 Jan 2017 #1

    Kernel-Power 41 event. Not sure if BSOD.


    Hey everyone. I'm new to this kind of stuff and trying to learn what is going on.

    PC was made 2 years ago and haven't really used it until now. It previously had win7 and it BSOD a couple times a week but didn't bother me at the time.

    Now the computer has a fresh install of win10. It doesn't BSOD/restart on me while I'm using it but over night I get multiple kernel-power 41 events. (I have the computer on high performance in power options to see if the computer was stable).However, there are no mini.dmp files that is created. I made sure the computer creates files and doesn't auto-restart. After all that I still don't have any dmp files. I looked around and found one file in C:\windows\LiveKernelReports\win32k.sys folder, which is attached.

    Also I tested each stick of memory separately overnight and switched out the old power supply. Not sure what to do next.
    Is the motherboard faulty?
    Kernel-Power 41 event. Not sure if BSOD. Attached Files
      My ComputerSystem Spec

  2.    13 Jan 2017 #2

    My lady mention that while she was listening to music on spotify, the computer went to a "black screen" and was unresponsive. Said no other program was running at the time.
      My ComputerSystem Spec

  3.    14 Jan 2017 #3

    Update your Intel wireless driiver from here Download Intel(R) Wireless Bluetooth(R) Software for Windows(R) 10 (JP)

    Also update your Intel chipset drivers from here GIGABYTE - Motherboard - Socket 1155 - GA-Z77N-WIFI (rev. 1.0)
      My ComputerSystem Spec


 

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