1.    13 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 2
    Win10

    Kernel-Power 41 event. Not sure if BSOD.


    Hey everyone. I'm new to this kind of stuff and trying to learn what is going on.

    PC was made 2 years ago and haven't really used it until now. It previously had win7 and it BSOD a couple times a week but didn't bother me at the time.

    Now the computer has a fresh install of win10. It doesn't BSOD/restart on me while I'm using it but over night I get multiple kernel-power 41 events. (I have the computer on high performance in power options to see if the computer was stable).However, there are no mini.dmp files that is created. I made sure the computer creates files and doesn't auto-restart. After all that I still don't have any dmp files. I looked around and found one file in C:\windows\LiveKernelReports\win32k.sys folder, which is attached.

    Also I tested each stick of memory separately overnight and switched out the old power supply. Not sure what to do next.
    Is the motherboard faulty?
      My ComputerSystem Spec
  2.    13 Jan 2017 #2
    Join Date : Jan 2017
    Posts : 2
    Win10
    Thread Starter

    My lady mention that while she was listening to music on spotify, the computer went to a "black screen" and was unresponsive. Said no other program was running at the time.
      My ComputerSystem Spec
  3.    14 Jan 2017 #3
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Update your Intel wireless driiver from here Download Intel(R) Wireless Bluetooth(R) Software for Windows(R) 10 (JP)

    Also update your Intel chipset drivers from here GIGABYTE - Motherboard - Socket 1155 - GA-Z77N-WIFI (rev. 1.0)
      My ComputerSystem Spec

 


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