Windows 10: BSOD Help Required to Debugg and Solve Please

  1. Posts : 4
    Windows 10 Home
       12 Jan 2017 #1

    BSOD Help Required to Debugg and Solve Please

    Hi all. I have been having BSOD issues with my Desktop PC for months. I have tried to search on the Stop Codes and followed instructions to resolve that I have found on the internet, but no improvement. Can anyone please step me through finding the log/crash information on my PC that may assist with finding the problem software or hardware please? I can then upload the information for further assistance.

    I am running Windows 10 and have 'reset' the operating system. I have also used Driver Booster to update drivers. I have attached the following files of my system:
    a. System Information Report.pdf - specification of system generated by Driver Booster.
    b. - generated by SysnativeBSODCollectionApp
    c. - generated by SysnativeBSODCollectionApp
    * SysnativeBSODCollectionApp.exe - Sysnative (link used to download and run the BSOD app)

    OK, thanks in advance for any advice/assistance.

      My ComputerSystem Spec

  2. Posts : 5,848
    Windows 10 Pro X64 16299.192
       12 Jan 2017 #2

    You oposted a lot of info but not what we want. Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My ComputersSystem Spec

  3. Posts : 4
    Windows 10 Home
    Thread Starter
       13 Jan 2017 #3

    A lot has happened since my initial post... My PC would hung during startup with a black screen and mouse pointer only. I had to boot off the Win 10 repair disk and managed to do a system restore, which got the PC booted again. The PC did crash again later with Stop Code of ' Attempted Execute of No Execute Memory'. I have seen this Stopcode on my crashes before as well as 'IRQL Not Less or Equal' from my other crashes. grrrr

    I then ran chkdsk which found errors. So, I then ran chkdsk /f to fix. Ran chkdsk again which reported no errors....yeah.

    I then ran the data collection tool as per your message. The zip file is uploaded.

    Ok...hope the problem is easily identifiable....driving us crazy. Thanks in advance for any assistance.

      My ComputerSystem Spec

  4. Posts : 5,848
    Windows 10 Pro X64 16299.192
       14 Jan 2017 #4

    An attempt was made to execute non-executable memory.  The guilty driver
    is on the stack trace (and is typically the current instruction pointer).
    When possible, the guilty driver's name (Unicode string) is printed on
    the bugcheck screen and saved in KiBugCheckDriver.
    Arg1: ffff9309284b7c30, Virtual address for the attempted execute.
    Arg2: 80000002000009e3, PTE contents.
    Arg3: ffffb900d1186770, (reserved)
    Arg4: 0000000000000004, (reserved)
    I noticed rdyboost (ReadyBoost) in the stack trace. Do you use Ready Boost? If so, disable it and see if that helps.
    See here: ReadyBoost in Windows 10

    Also noticed you use AVG for your anti-virus. It's been known to cause problems, so please uninstall it for now and use the built-in Windows Defender. This is what I use and find it works well for me.
      My ComputersSystem Spec

  5. Posts : 4
    Windows 10 Home
    Thread Starter
       15 Jan 2017 #5

    Hi and thanks for the advice above. I will try those. I did have a couple of crashes with Kernel Security Check Failure and later IRQL Not Less or Equal. The system is now again hanging on boot. I ran Win10 repair disk and got the command prompt.
    I ran chkdsk...and came back with Stage 3 error - Examining security descriptions. 7 data files processed. Errors detected in uppercase file. Failed to transfer logged messages to the event log with status 50.* I have see this same error before when running chkdsk.

    out of frustration, then I opened the case, thinking I could try to eliminate a RAM problem,* I have 4 sticks of 2GB memory. I removed 1 stick at a time and tried reboot. On each reboot, it*hangs at the same point with a black screen and active mouse pointer.* I tried inserting #4 mem stick in the #1 change.* not think it is a RAM issue.
    OK...will try to use Win 10 repair disk...restore to previous point.* I know that should boot, but will start crashing again soon.
    I have run stress software only a week ago on hard disk, memory and video card.* No issues were I though I could eliminate hardware. That is when I reset Win 10...thinking it must be software.
    Anyway...where to from here?

    I will now need to back to a previous restore point to boot and then run chkdsk /f to fix the errors. But this has happened before...same error.

    Any other ideas?
      My ComputerSystem Spec

  6. Posts : 4
    Windows 10 Home
    Thread Starter
       29 Jan 2017 #6

    Hi all. I finally got to the bottom of the issues. I can confirm it was corrupt Windows files. I narrowed it down by the PC functioning well when restored to a previous restore point.* Once Windows Update ran and tried to install the new updates, the PC went into meltdown again and crashed.* I repeated this a few times,
    I did try and run SFC/ SCANNOW and DISN, but neither could finish without errors.
    So, I downloaded the latest Win 10 ISO and mounted onto a DVD and did the full install.
    All running very well. Al the latest Win!) updates were downloaded and installed.
    OK, thankyou so much for all your advice.* Hopefully, my experience can help others also.
      My ComputerSystem Spec

  7. Posts : 5,848
    Windows 10 Pro X64 16299.192
       29 Jan 2017 #7

    Good detective work on your part. Painful too.

    Thanks for taking the time to post your solution, I'm sure it will help others.
      My ComputersSystem Spec


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