1.    12 Jan 2017 #1
    Join Date : Aug 2016
    Posts : 28
    Windows 10

    BSOD - MemoryManagement - ntoskrnl.exe+ 14a6f0


    This BSOD happened as I just started typing into Firefox, not that I think that is related but you never know.

    I am having problems with the Samsung phone USB drivers crashing even though I have the latest drivers I believe. That is WUDFHost.exe which is crashing with Exception code: 0xc0000005.

    Please can someone suggest where I should begin looking?

    Thanks
    Rob.
      My ComputerSystem Spec
  2.    12 Jan 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    BSOD indicates memory_corruption. Could be ram, could be driver.

    I noticed your BIOS is downlevel, there is a newer 5e version on the manufacturers web site:

    You have the F3 01/08/2014 version, F5e 2015/05/07 is available. Download and update BIOS, see if it helps.

    GA-F2A78M-D3H

    There are updated drivers for your AMD Radeon(TM) R5 Graphics chipset. Give them a try:


    Radeon Software Crimson Edition ReLive Graphics Driver Installer for Windows 10 64-Bit

    Features

    Name File Size Revision Number Release Date Download Link
    Radeon Software 496 MB Crimson ReLive Edition 16.12.2 1/9/2017 *Download
    AMD Minimal Setup 54 MB Crimson ReLive Edition 16.12.2 1/9/2017 *Download
    Description:
    ​​A Web-based installer that automatically downloads and installs the minimum required AMD driver components for your system. An Internet connection is required.​
      My ComputersSystem Spec
  3.    13 Jan 2017 #3
    Join Date : Aug 2016
    Posts : 28
    Windows 10
    Thread Starter

    I ran a MEMTEST86+ last night. Run for over sixteen hours, 9 and a third passes without a single error. So we can say RAM is probably alright.

    Thanks very much for the heads up regarding the graphics drivers. I thought my system did automatic updates for that sort of stuff. A more up to date bios wouldn't be a bad thing given how long it took me last night to figure out how to boot from a CD again.

    Rob.
      My ComputerSystem Spec
  4.    13 Jan 2017 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The last dumpfiles is
    Code:
       BugCheck 1A, {41792, ffff82800006d0b8, 500000000000, 0}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
    	the PTE. Parameters 3/4 contain the low/high parts of the PTE.
    Arg2: ffff82800006d0b8
    Arg3: 0000500000000000
    Arg4: 0000000000000000
    Start with update your drivers from your supportpage.
    amd_sata Tue Sep 23 09:06:57 2014 (54211C11)
    amd_xata Tue Sep 23 09:06:59 2014
    part of AMD chipset.
    Realtek LAN and audio

    Also update:
    fltsrv Mon May 13 11:40:09 2013
    Driver Description: Acronis Storage Filter Management Driver
    Driver Update Site: Support: Customer Service & Support - Acronis
    Download: Customer Service & Support - Acronis

    AppleCharger Mon Oct 28 02:59:21 2013
    Driver Description: GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013)
    Driver Update Site: Removal may be necessary. Updates can be found here - GIGABYTE - Support

    Your Kaspersky software has some drivers from 2015. (see if there are any upgrades or updates.

    Logitech webcamera has drivers from 2012

    XtuAcpiDriver Thu Feb 26 13:51:57 2015
    Driver Description: Intel extreme tuning BIOS interface driver
    Driver Update Site: Drivers & Software

    Also you have 1866 mhz memory running at 1333 mhz.
    Do the modules run with the right specifications (voltages etc.)
      My ComputerSystem Spec
  5.    14 Jan 2017 #5
    Join Date : Aug 2016
    Posts : 28
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Start with update your drivers from your supportpage.
    amd_sata Tue Sep 23 09:06:57 2014 (54211C11)
    amd_xata Tue Sep 23 09:06:59 2014
    part of AMD chipset.
    Realtek LAN and audio
    I will look into these.
    Also update:
    fltsrv Mon May 13 11:40:09 2013
    Driver Description: Acronis Storage Filter Management Driver
    Driver Update Site: Support: Customer Service & Support - Acronis
    Download: Customer Service & Support - Acronis
    Acronis is an old free copy, I have looked at their site and there are no new drivers for this version.
    AppleCharger Mon Oct 28 02:59:21 2013
    Driver Description: GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013)
    Driver Update Site: Removal may be necessary. Updates can be found here - GIGABYTE - Support
    Yes I want to get rid of this. Big mistake plugging in a Apple on a Microsoft machine.
    Your Kaspersky software has some drivers from 2015. (see if there are any upgrades or updates.
    I am running version 2017 of Kaspersky.
    Logitech webcamera has drivers from 2012
    Drivers may be old but I have not used the webcam for quite a while.
    XtuAcpiDriver Thu Feb 26 13:51:57 2015
    Driver Description: Intel extreme tuning BIOS interface driver
    Driver Update Site: Drivers & Software
    I am about to flash the bios with the latest version.
    Also you have 1866 mhz memory running at 1333 mhz.
    Do the modules run with the right specifications (voltages etc.)
    Always see this. In the bios you see it running at 1866 it is just windows reporting only 1333. Maybe windows can't read the extreme memory profile properly.
      My ComputerSystem Spec
  6.    14 Jan 2017 #6
    Join Date : Aug 2016
    Posts : 28
    Windows 10
    Thread Starter

    I downloaded the latest drivers from Gigabyte and there is nothing to update. I have the latest even if they are dated 2014. I could be wrong.

    I am going to upgrade the BIOS next.
      My ComputerSystem Spec
  7.    14 Jan 2017 #7
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    You could try to install the AMD chipset driver from Windows Ten forum see under sticky thread https://www.tenforums.com/drivers-hardware/
      My ComputerSystem Spec
  8.    14 Jan 2017 #8
    Join Date : Aug 2016
    Posts : 28
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    You could try to install the AMD chipset driver from Windows Ten forum see under sticky thread https://www.tenforums.com/drivers-hardware/
    My system was already 16.12.2 but I followed your link and installed 16.12.1. I am not sure all went well because there are quite a few errors in the eventlog.

    This one looks worrying:
    Activation context generation failed for "C:\Program Files\AMD\CIM\Bin64\SetACL64.exe". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",vers ion="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

    I am not sure whether it matters or not. My system is running OK as far as I can tell.
      My ComputerSystem Spec

 


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