Windows 10: BSOD - Bad Pool Header caused by NTOSKRNL

  1.    12 Jan 2017 #1

    BSOD - Bad Pool Header caused by NTOSKRNL


    Hello, I've been having an issue this past week whenever my computer restarts (seems to be from Windows Updates) I come back to a Bad Pool Header BSOD. I was able to get it stopped by uninstalling Avast and doing a Clean Boot. After about 2 hours of restarting and just adding one new item to start up, everything seemed ok. Then this morning it started again, so I'm not sure at all what to do or whats causing it now. Any help would be really really appreciated.
    BSOD - Bad Pool Header caused by NTOSKRNL Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 2,067
    64bit Win 10 Pro ver 1607 Build 14393.969
       12 Jan 2017 #2

    Hello, just a quick check, have you activated windows yet?
      My ComputerSystem Spec

  3.    12 Jan 2017 #3

    Yes, as far as I know I have activated Windows 10. I've been using it for quite awhile now and did the free upgrade like a month after it was available.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 2,067
    64bit Win 10 Pro ver 1607 Build 14393.969
       12 Jan 2017 #4

    The logfiles you provided suggest it is not activated. What does the Settings > Update and Security -> Activation screen show?

    Code:
    <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
      <LicensingStatusReason>0xC004F014</LicensingStatusReason>
    Last edited by philc43; 13 Jan 2017 at 05:06. Reason: Added code from logfiles
      My ComputerSystem Spec

  5.    12 Jan 2017 #5

    I'm at work at the moment so will have to check that when I get home. Would that be caused by me being in Safe Mode? The only way I can get into the computer right now is booting it in safe mode. Otherwise I get the Bad Pool Header BSOD as soon as the login screen comes up after Windows boots up.
      My ComputerSystem Spec

  6.    12 Jan 2017 #6

    It says Windows is activated with a digital license linked to my Microsoft Account.
      My ComputerSystem Spec

  7. philc43's Avatar
    Posts : 2,067
    64bit Win 10 Pro ver 1607 Build 14393.969
       13 Jan 2017 #7

    Please open a Command Prompt (via right click on Start button) and type the following: slmgr -dli

    Please post the result that shows up in the dialog box.
      My ComputerSystem Spec


 

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