Windows 10: "Windows has stopped responding"

  1.    11 Jan 2017 #1

    "Windows has stopped responding"


    Hello everyone.

    I am new to this forum and English is not my native language so apologies in advance if I am hard to understand.

    I have a problem with my computer that I simply can not understand and I am completely stumped as to what might cause this.

    Caution, long post. :-)

    The problem started 4 days ago and I had not installed any updates or any other programs at all.

    Twice I had left my PC on to do other things and when I came back, windows did not recognise any commands. I clicked start and nothing happened, the button is graphically depressed, but it stays there without opening anything. Same thing happens with everything else I clicked.

    At one point both screens went black and removed all icons save for the taskbar and a small pop up appeared telling me that "Windows is not responding" No matter if I click accept or cancel it just stays there and I have to hold powerbutton to restart the pc. ALT+F4 had no effect, neither did alt+tab+del No other keyboard shortcuts worked either.

    - I tried to repair windows but no problems was found.
    - I tried to roll back but unfortunately there wasn't anything to roll back to. :-)
    - I ran chkdsk with admin privs showed no errors.
    - Then I ran windows memory diagnostic tool with no faults. I took out one stick of RAM and ran the tool again, then swapped the RAM sticks and ran it again also without any faults.
    - I ran Samsung Magician on my 840 EVO SSD without any degradation in read/write speeds. SSD life pro shows my drive health is excellent (8 years and 10 months remaining) and Crystaldiskinfo also shows 100% health.

    I had the same fault appear when I had a single stick of RAM installed, swapped it for other RAM stick and got the same fault again.

    - I ran sfc /scannow as admin and Windows resource protection did not find any integrity violations.

    Then I decided just to reinstall windows and that whole installation was a complete mess for some reason.

    Some examples: Origin will not launch at all, when I restarted windows I would randomly be logged out of everything and some settings was reverted to defauilt and even G-force experience did not launch. (Something went wrong, try again)

    At that point I was fed up so I simply did another fresh install of windows. NOTE: On both installs I format the partition that has windows, then I remove both partitions creates a new one to which I install Windows.

    This time I installed a different version of Windows 10 pro (I mean from another USB) and this time windows is working perfectly. But, I still get the random freezes of "Windows is not responding" and then I have to hold powerbutton to turn off the PC.

    Now I am the end of my capabilities and I throw in the towel. I need your help and any and all suggestions are welcome and I am willing to try anything and everything.

    Can it be something with my second HDD? Could that cause some kind of problems simply by being plugged in? I have not accesed any of the files on the drive though if that makes a difference.

    Anyway, it's close to midnight here in Denmark so I have to log off and will not reply for the next 16 hours or so. :-)

    Thank you in advance.

    /Jake
      My ComputerSystem Spec


  2. Posts : 2,204
    64bit Win 10 Pro ver 1703 Build 15063.250
       12 Jan 2017 #2

    Are you getting a blue screen of death? If not, you will be better off posting in another section for more general support.
      My ComputerSystem Spec

  3.    13 Jan 2017 #3

    Yes I noticed the BSOD tag. Sorry, I was tired and reposted it elsewhere. :-)
      My ComputerSystem Spec


 

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