1.    11 Jan 2017 #1
    Join Date : Apr 2016
    Posts : 3
    Microsoft Windows 10 Home 64-bit 14393

    BSOD playing Elder Scrolls Online; "Thread Stuck in Device Driver"


    Hello, I've been having an issue with BSODs. Usually it happens while playing a game, such as ESO or Morrowind, but sometimes it happens in other cases. The error code is "Thread Stuck in Device Driver." Since it usually happens while playing graphics-intensive games, I have tried uninstalling and reinstalling my graphics driver with Display Driver Uninstaller, but the problem persists. Below are system specs and system minidumps from over the past month.

    Attachment 116721
      My ComputerSystem Spec
  2.    11 Jan 2017 #2
    Join Date : Nov 2015
    Posts : 2,871
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello Flambda and welcome to TenForums

    I notice that you have not updated the BIOS on your Inspiron 5545 and it is quite old. There is a newer version available and it could make a difference.
      My ComputersSystem Spec
  3.    11 Jan 2017 #3
    Join Date : Apr 2016
    Posts : 3
    Microsoft Windows 10 Home 64-bit 14393
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Hello Flambda and welcome to TenForums

    I notice that you have not updated the BIOS on your Inspiron 5545 and it is quite old. There is a newer version available and it could make a difference.
    Thanks. I've actually been reading here (in the tutorial section) for quite a while, this is just the first time I've had a need to make a post about a problem.

    Looking at the change log for the updated BIOS, the only thing listed is:

    "Enhancements:
    • Update SMM runtime support"

    I'm guessing SMM is "System Management Mode." Is that something that would cause this kind of hanging? Because I don't want to risk flashing my BIOS without any actual need.
      My ComputerSystem Spec
  4.    11 Jan 2017 #4
    Join Date : Nov 2015
    Posts : 2,871
    64bit Win 10 Pro ver 1709 Build 16299.64

    BIOS updates can include many subtle changes that are not always documented. I would have thought an SMM update could enhance the compatibility with W10 but I admit I don't really know if this is going to cure your BSOD.
      My ComputersSystem Spec
  5.    12 Jan 2017 #5
    Join Date : Apr 2016
    Posts : 3
    Microsoft Windows 10 Home 64-bit 14393
    Thread Starter

    Quote Originally Posted by philc43 View Post
    BIOS updates can include many subtle changes that are not always documented. I would have thought an SMM update could enhance the compatibility with W10 but I admit I don't really know if this is going to cure your BSOD.
    True though that may be, I'd rather check other options first, see if there are more specific errors. I've always been of the understanding that you should update your BIOS only with a good reason, like if the change log specifically addresses a problem you're having.

    Because it only affects me while I'm playing a game, and not while doing any actual work, if updating the BIOS is the only thing that can be done, then I think I'd rather just live with it than risk bricking the thing. However, I'm fairly certain there could be other things that could be causing the problem. Even though I updated the graphics driver, there could be things I haven't tried. Or, it's possible that it's not the graphics driver, but a different driver that's causing the problem, but it only manifests when sufficient load is put on the computer. Hopefully someone that can interpret the dumps can let me know what the problem is.
      My ComputerSystem Spec
  6.    13 Jan 2017 #6
    Join Date : Nov 2015
    Posts : 2,871
    64bit Win 10 Pro ver 1709 Build 16299.64

    I did look at the crash dump files but they all suggest a problem with the graphics driver which you have already tried to sort out by updating your drivers. I would add that it is much better to remove all the Catalyst Control Centre software and just install the driver if you have not done this.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Solved BSOD While Playing Elder Scrolle Online
Hello! Been getting a __lot__ of display driver crashes, mostly while playing Elder Scrolls Online, but sometimes other games as well, and sometimes while just watching a Youtube video! Some snippets from Event Viewer : Fault bucket...
BSOD Crashes and Debugging
Xbox Play The Elder Scrolls Online for Free This Weekend w/ Xbox Live Gold
Source: Play The Elder Scrolls Online for Free This Weekend With Xbox Live Gold - Xbox Wire
Windows 10 News
BSOD Thread stuck in device driver
Here is my computer: A10-7850K 3.7GHz Quad-Core, FBM-02 MicroATX Mini Tower - System Build - PCPartPicker Occasionally when I'm multitasking on the computer, it will have this error: 99662 I will attach all logs in a compressed file for your...
BSOD Crashes and Debugging
Multiple BSOD caused by "Thread Stuck in Device Driver"
The bluescreens are really random and like to happen out of no where. I could be playing League or Blade and Soul and it when it happens. I usually always have chrome open in the background watching something. Some days PC would boot up and I would...
BSOD Crashes and Debugging
BSOD playing Elder Scrolls Online on higher than Low Settings
This isn't the only game I've had this issue, I have also had it on Heroes of the Storm (Which also worked on low settings) and Star Wars Battlefront Beta (Did not test on lower settings) There was no BSOD, but computer crashed and restarted so...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:13.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums