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  1.    10 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 15
    Windows 10

    BSOD Ntoskrnl.exe windows 10


    I have been having multiple BSOD caused by ntoskrnl.exe+14a6f0 and I have tested the memory and it seems fine. Also updated all the drivers that needed it. I have BlueScreenView on my laptop to try and track whats happening but I am coming up short. Any thoughts or help would be appreciated. Its happening several times a day.
    BSOD Ntoskrnl.exe windows 10 Attached Files
      My ComputerSystem Spec
  2.    10 Jan 2017 #2
    Join Date : Nov 2015
    Posts : 2,819
    64bit Win 10 Pro ver 1709 Build 16299.19

    Hello and welcome to TenForums

    How did you test your memory? Please report the method used and results.
      My ComputersSystem Spec
  3.    10 Jan 2017 #3
    Join Date : Jan 2017
    Posts : 15
    Windows 10
    Thread Starter

    I used memtest and it said there was no issues.
      My ComputerSystem Spec
  4.    10 Jan 2017 #4
    Join Date : Nov 2015
    Posts : 2,819
    64bit Win 10 Pro ver 1709 Build 16299.19

    Did you complete all eight passes as recommended in this tutorial?
      My ComputersSystem Spec
  5.    10 Jan 2017 #5
    Join Date : Jan 2017
    Posts : 15
    Windows 10
    Thread Starter

    I did not. I will do that today. thank you
    Last edited by Jackster13; 10 Jan 2017 at 13:40.
      My ComputerSystem Spec
  6.    11 Jan 2017 #6
    Join Date : Jan 2017
    Posts : 15
    Windows 10
    Thread Starter

    Went through 11 passes last night with no errors of memtest86.

    What do I look at now?
      My ComputerSystem Spec
  7.    11 Jan 2017 #7
    Join Date : Nov 2015
    Posts : 2,819
    64bit Win 10 Pro ver 1709 Build 16299.19

    I have gone back to your crash dump from 4th Jan and found the following drivers were not loading correctly:

    Code:
    ffffd300`a619c5c8  fffff80e`c9637dd0Unable to load image \SystemRoot\System32\drivers\Qcamain10x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Qcamain10x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Qcamain10x64.sys
     Qcamain10x64+0x157dd0
    
    ffffd300`a619ba38  fffff80e`c5d39911Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     iaStorA+0xb9911
    I would suggest you update your Intel RST (Rapid Storage Technology) driver using the following website: Drivers & Software and see if this makes a difference. The other driver is related to your network driver and it looks as if it is up to date but it would be worth checking on the Acer website for your particular model.
      My ComputersSystem Spec
  8.    11 Jan 2017 #8
    Join Date : Jan 2017
    Posts : 15
    Windows 10
    Thread Starter

    thank you. I have done that and will now wait and see if any blue screens happen in the next few days. regardless, I am very appreciative for all the advice and help!
      My ComputerSystem Spec
  9.    16 Jan 2017 #9
    Join Date : Jan 2017
    Posts : 15
    Windows 10
    Thread Starter

    Well it happened again, almost as soon as I brought up my laptop today. Clicked on chrome and bam. So I uploaded a new dmp batch of files. Any thoughts?
    BSOD Ntoskrnl.exe windows 10 Attached Files
      My ComputerSystem Spec
  10.    16 Jan 2017 #10
    Join Date : Nov 2015
    Posts : 2,819
    64bit Win 10 Pro ver 1709 Build 16299.19

    The bsod file for today shows the following:

    Code:
    BugCheck 3B, {c0000005, ffffef25361a8243, ffffb6803a646fd0, 0}
    Probably caused by : win32kbase.sys ( win32kbase!DirectComposition::CConnection::RemoveCompositionFrame+63 )
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    
    ffffb680`3a646618  fffff804`62c0e6cfUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x2ce6cf
    This time it is the Intel Graphics Driver that was highlighted.
    Your driver file is this one:
    Code:
    0: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff804`62940000 fffff804`630fa000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Apr 22 21:37:26 2016 (571A8B86)
        CheckSum:         00798694
        ImageSize:        007BA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try updating to the latest on the Intel site: ver 15.45.10.4542 Downloads for Graphics Drivers
      My ComputersSystem Spec

 
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