Windows 10: Thread stuck in device driver - Random BSOD

  1.    09 Jan 2017 #1

    Thread stuck in device driver - Random BSOD


    Hi there.

    I bought a computer a year back or so and It has been working perfectly.
    Some time ago (cannot remember exactly when), I started getting BSOD crashes.
    These crashes can occur whenever, this stretches from browsing facebook all the way to playing intense games.

    I'm very bad with computers but I managed to use BlueScreenView to detect this:
    http://puu.sh/tg1u6/c47a647e4b.png


    The log collector file can be found below.
    Thank you for your time!
    Thread stuck in device driver - Random BSOD Attached Files
      My System SpecsSystem Spec

  2. philc43's Avatar
    Posts : 2,029
    64bit Win 10 Pro ver 1607 Build 14393.693
       09 Jan 2017 #2

    Hello highclick and welcome to TenForums

    The crash dump files show that there is problem with certain drivers on your system:

    Code:
    ffffdb01`60406608  fffff80b`26aac153Unable to load image \SystemRoot\System32\DriverStore\FileRepository\c0309792.inf_amd64_16fba8c07200efae\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xc153
    
    ffffdb01`60406858  fffff80b`26932938Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
     SYMEVENT64x86+0x12938
    ffffdb01`60406860  00000000`00000000
    ffffdb01`60406868  fffff80b`27a10fa7Unable to load image \SystemRoot\System32\Drivers\NSx64\1608010.00E\SYMNETS.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x10fa7
    The latter drivers are associated with Norton Security drivers and I would suggest you try removing the Norton Security software and use the built-in Windows Defender for a while to see if this makes a difference.

    The atikmpag.sys driver is for your graphics card. Please completely uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install the minimum required software using custom/advanced options, you can use this tutorial for the installation part AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums

    Hopefully this will get your system running smoothly again and then you can try installing Norton if you wish to do so and see if it remains stable.
      My System SpecsSystem Spec

  3.    09 Jan 2017 #3

    philc43 said: View Post
    Hello highclick and welcome to TenForums

    The crash dump files show that there is problem with certain drivers on your system:

    Code:
    ffffdb01`60406608  fffff80b`26aac153Unable to load image \SystemRoot\System32\DriverStore\FileRepository\c0309792.inf_amd64_16fba8c07200efae\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xc153
    
    ffffdb01`60406858  fffff80b`26932938Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
     SYMEVENT64x86+0x12938
    ffffdb01`60406860  00000000`00000000
    ffffdb01`60406868  fffff80b`27a10fa7Unable to load image \SystemRoot\System32\Drivers\NSx64\1608010.00E\SYMNETS.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x10fa7
    The latter drivers are associated with Norton Security drivers and I would suggest you try removing the Norton Security software and use the built-in Windows Defender for a while to see if this makes a difference.

    The atikmpag.sys driver is for your graphics card. Please completely uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install the minimum required software using custom/advanced options, you can use this tutorial for the installation part AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums

    Hopefully this will get your system running smoothly again and then you can try installing Norton if you wish to do so and see if it remains stable.
    Thank you for your time to respond!

    I have already DDU uninstalled and installed the newest AMD drivers, yet the problem persists.
    I will try to reinstall Norton and see if it will make a difference!
      My System SpecsSystem Spec

  4. Ztruker's Avatar
    Posts : 4,507
    Windows 10 Pro X64 14393.576
       09 Jan 2017 #4

    Better to completely remove it for now and run with the built-in Windows Defender as @philc43 mentioned. Reinstalling it and ending up with the same problem proves nothing, better to eliminate it for now.
      My System SpecsSystem Spec


 

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