Windows 10: Bsod driver_power_state_failure

  1.    08 Jan 2017 #1

    Bsod driver_power_state_failure


    Have been getting the BSOD on my Dell XPS 12 9250. A while back, posted on Microsoft Community with dumps and updated some drivers. I am still getting BSOD DRIVER_POWER_STATE_FAILURE mostly when the laptop resumes. Sometimes Bluetooth mouse and Bluetooth stops working after reboot. Restarting again restores Bluetooth.
    Bsod driver_power_state_failure Attached Files
    Last edited by TR4A; 08 Jan 2017 at 23:48.
      My ComputerSystem Spec


  2. Posts : 5,070
    Windows 10 Pro X64 15063.138
       08 Jan 2017 #2

    The latest dump indicates a problem with igdkmd64.sys.
    Code:
    BugCheck 9F, {3, ffff800075daf5b0, fffff8012ada6cb0, ffff800089f84010}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    his belongs to your Intel(R) HD Graphics 515. You have version 20.19.15.4483 dated 6/30/2016. There is a newer one available on the Dell web site.

    Support for XPS 13 9350

    Code:
    Version: 20.19.15.4531 ,A07
    Last Updated: 29 Dec 2016
      My ComputersSystem Spec

  3.    08 Jan 2017 #3

    Ztruker said: View Post
    The latest dump indicates a problem with igdkmd64.sys.
    Code:
    BugCheck 9F, {3, ffff800075daf5b0, fffff8012ada6cb0, ffff800089f84010}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    his belongs to your Intel(R) HD Graphics 515. You have version 20.19.15.4483 dated 6/30/2016. There is a newer one available on the Dell web site.

    Support for XPS 13 9350

    Code:
    Version: 20.19.15.4531 ,A07
    Last Updated: 29 Dec 2016
    Thanks. I posted the wrong size, it's a 12 and Dell says that is the latest driver. I uninstalled it rebooted and then re-installed.
      My ComputerSystem Spec


  4. Posts : 5,070
    Windows 10 Pro X64 15063.138
       09 Jan 2017 #4

    I suggest trying the newer one for the XPS 13. If you look at Other versions under Video you'll see 20.19.15.4483 as the immediate predecessor so the video chipset is the same as on the XPS 12.
      My ComputersSystem Spec

  5.    09 Jan 2017 #5

    Ztruker said: View Post
    I suggest trying the newer one for the XPS 13. If you look at Other versions under Video you'll see 20.19.15.4483 as the immediate predecessor so the video chipset is the same as on the XPS 12.
    I tried to install that one. It would not install. Not correct for this model.
      My ComputerSystem Spec


  6. Posts : 5,070
    Windows 10 Pro X64 15063.138
       09 Jan 2017 #6

    That is probably a check in the install code (setup.exe). If you want, you could try updating the driver via Device Manager, bypassing the setup.exe.

    Unzip 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.EXE to it's own folder. I do this using 7-zip.
    Open Device Manager
    Expand Display adapter
    Right click on the Intel device and select Update driver software
    Click on Browse my computer for driver software
    Select the folder you extracted the files content to. In my case it's D:\Temp\9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07Select the Graphics folder and click on OK
    Click Yes or OK as need to install the driver

    I know this sounds hokey but it should work. If not, you'll just get another error message and we can forget about trying to update to this driver version.



    D:\Temp\9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07\Graphics
      My ComputersSystem Spec

  7.    09 Jan 2017 #7

    Okay, I will see I can try that.
      My ComputerSystem Spec


 

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