1.    08 Jan 2017 #1
    Join Date : Jul 2015
    Posts : 113
    W 10 Pro x64

    Cannot run DM log Collector Tool


    Hi

    I have had a BSOD and want to run the DM Log Collector tool as instructed in the BSOD forum, so I can post on that forum, however when I try to run the tool I get this message "This app can't run on your PC. (see attached Picture)

    Any ideas what I am doing wrong.

    The file was downloaded from the BSOD forum here
    BSOD - Posting Instructions

    thanks

    Daniel
      My ComputerSystem Spec
  2.    08 Jan 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Please fill out your System Specs.
    See here: System Specs - Fill in at Ten Forums
    Provide as much information as you can as it will help us to help you.

    Look at my System Specs for an idea of what should be there. May not need all I provide but a lot of it can be very helpful.

    You can try right clicking on dm_log_collector.exe and selecting Run as Administrator, see if that helps.
      My ComputersSystem Spec
  3.    08 Jan 2017 #3
    Join Date : Jul 2015
    Posts : 113
    W 10 Pro x64
    Thread Starter

    Hi

    I've filled in my specs, and have tried installing as right click/admin and double clicking, and compatibility mode but nothing works.

    cheers

    Daniel
      My ComputerSystem Spec
  4.    08 Jan 2017 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    Rename the current dm_log_collector.exe then download it again and compare them, see if they are the same or different.

    The crc and sha values for the exe should be:

    Attachment 116357

    If they are not then there is something wrong with the file you downloaded.

    Note; I use 7-Zip which adds a CRC/SHA entry to the right click Context menu.
      My ComputersSystem Spec
  5.    08 Jan 2017 #5
    Join Date : Jul 2015
    Posts : 113
    W 10 Pro x64
    Thread Starter

    Hi

    I cannot see where 7-Zip adds a CRC/SHA entry to the right click Context menu.

    cheers

    Daniel
      My ComputerSystem Spec
  6.    08 Jan 2017 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,340
    Windows 10 Pro X64 16299.19

    You need a later version. I have 15.14 (64 bit). Looks like this:

    Attachment 116358

    Click on the * to get all of them.
      My ComputersSystem Spec
  7.    09 Jan 2017 #7
    Join Date : Jul 2015
    Posts : 113
    W 10 Pro x64
    Thread Starter

    Hi

    the file I am downloading from the forum link is different, see the attached
      My ComputerSystem Spec
  8.    09 Jan 2017 #8
    Join Date : Jul 2015
    Posts : 113
    W 10 Pro x64
    Thread Starter

    Hi

    all sorted, I was using a download accelerator and the file was too small, a standard download is working.

    Thanks for your help, it was the checksum failure that showed the problem and cause.

    I will go ahead and post my BSOD problem.

    Cheers

    Daniel
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
100% Disk: WPR_Initiated_DiagTrackAotLogger_WPR System Collector.etl
Disk usage spikes to 100% all the time with only FF browser open - and even with nothing open. Already disabled Windows Search and Superfetch. Resource Monitor shows "WPR_Initiated_DiagTrackAotLogger_WPR System Collector.etl" using 900K B/Sec: ...
Performance & Maintenance
Fresh ReInstall Windows 10 (Media Creation Tool & Refresh Window Tool)
Hi, Install windows 10 and confirm activation as suggested in forums. Downloaded Windows Media Creation Tool to create fresh reinstall. Ran it to create 64 bit ISO. Now using the ISO to reinstall windows 10. At 30% restore, it failed. I tried...
Installation and Upgrade
I'm looking for a network tool
It's been a few months that i'm looking for a network tool for Windows that can forward , check ports and see if they are reachable over the internet. I know a good program to measure a the network LAN banwidth, it's called Real Network Monitor,...
Network and Sharing
Solved New Graphic Tool...
Up till now I've been using Paint.net/Gimp 2.8 and they're both great tools. But yesterday I was looking for a possible option that I could try out. There's Photoshop but that's a bit intimidating to me so I did a bunch of Google searches and I...
Software and Apps
Looking for a tool
I am looking for a tool to download that does the following: Removes all of the data collecting/telemetry found here: Windows 10 TELEMETRY REPOSITORY Removes all apps including the Store, Cortana, and Edge Removes OneDrive and SkyDrive...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:32.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums