Random BSOD - Occured When Waking from Sleep


  1. danhinze
    Posts : 4
    Windows 10
       New #1

    Random BSOD - Occured When Waking from Sleep


    See attached. Thanks for your help!
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    That zip is from 3 weeks ago, have you had any BSOD recently?
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  4. danhinze
    Posts : 4
    Windows 10
    Thread Starter
       New #3

    I forgot to post it and when I finally did I posted it to the seven forum by mistake. Anyway the user hasn't reported the issue since I gathered the data.
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  6. danhinze
    Posts : 4
    Windows 10
    Thread Starter
       New #4

    Happened again but may be different issue this time. New bug logs attached. User came back to a crashed machine.
    This is a Surface Pro 4 with 2 additional monitors attached using an external usb dual video card.
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  7. axe0
    Posts : 14,903
    Windows 10 Pro
       New #5

    Since this is a new BSOD I would want to ask if you could upload a kernel dump to a 3rd party uploader like onedrive, google drive, dropbox or a similar service for analysis.

    Please let the user boot into safe mode, go to the device manager and uninstall the display driver.
    Then reboot the system and let Windows reinstall the display driver, this should happen at boot or via Windows Update.
      My Computers
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  8. danhinze
    Posts : 4
    Windows 10
    Thread Starter
       New #6

    Got the driver reinstalled. As for the kernal dump, I needed to reconfigure the dump type. So next time it kernal dumps, I'll grab the log and share it out.
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