Windows 10: HELP dxgmms1.sys, ntoskrnl.exe, atikmpag.sys constantly causing BSODs


  1. Posts : 16
    Windows 10 Home 64 Bit OEM
       04 Jan 2017 #1

    HELP dxgmms1.sys, ntoskrnl.exe, atikmpag.sys constantly causing BSODs


    I started fixing BSODs from when I first installed Windows 10 Home. See here: BSOD - Fresh Windows 10 64 Bit Install - Maybe Hardware problems

    I have now updated to the latest Windows Build I believe. I have installed some motherboard software. I have installed the latest graphics card driver.

    Now I'm getting more BSODs than ever and when I play TERA and League of Legends.

    Please check out my report and help me stop this: DESKTOP-OEIV4D2-Wed_04_01_2017_230527_14.zip

    Thank you in advance.
      My ComputerSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       04 Jan 2017 #2

    There is a newer driver available from AMD: https://www.tenforums.com/newreply.p...treply&t=74025

    Click image for larger version. 

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    Try the normal driver and if no help, try the Crimson beta driver.
      My ComputersSystem Spec


  3. Posts : 16
    Windows 10 Home 64 Bit OEM
    Thread Starter
       07 Jan 2017 #3

    I tried downloading the latest driver from the AMD site and what was the same file I had installed before. So I've tried using the Beta driver and I keep getting bsods. Check out the latest two crashes: DESKTOP-OEIV4D2-Sat_07_01_2017_193444_93.zip
      My ComputerSystem Spec


  4. Posts : 5,101
    Windows 10 Pro X64 15063.483
       07 Jan 2017 #4

    The last dumps all point to the video as a problem still.

    As a test, remove the Radeon HD 6800 and use the built-in Intel HD Graphics 3000. See if the problem goes away. If yes then you can put the Radeon back in and try older drivers to see if one works better. Other than that replacing the video card seem like the only fix I see.
      My ComputersSystem Spec


  5. Posts : 16
    Windows 10 Home 64 Bit OEM
    Thread Starter
       08 Jan 2017 #5

    Ztruker said: View Post
    The last dumps all point to the video as a problem still.

    As a test, remove the Radeon HD 6800 and use the built-in Intel HD Graphics 3000. See if the problem goes away. If yes then you can put the Radeon back in and try older drivers to see if one works better. Other than that replacing the video card seem like the only fix I see.
    Thanks I will try removing the graphics card, although I won't be able to test the same BSOD conditions as the Integrated Graphics most likely won't be able to run TERA or League of Legends.

    I'll give it a crack though. Can issues with the video card stem from other components in the computer malfunctioning? Ie. Motherboard problems, power supply issues. I'm wary of buying a new graphics card and my other components destroying it.
      My ComputerSystem Spec


  6. Posts : 5,101
    Windows 10 Pro X64 15063.483
       08 Jan 2017 #6

    All you mentioned plus memory can affect video.

    I'd say try older drivers and see if you can find one that doesn't give you problems.
      My ComputersSystem Spec


  7. Posts : 16
    Windows 10 Home 64 Bit OEM
    Thread Starter
       08 Jan 2017 #7

    Ztruker said: View Post
    All you mentioned plus memory can affect video.

    I'd say try older drivers and see if you can find one that doesn't give you problems.
    Question, if I slowly deduce which component of my computer is causing the problem (hardware wise) by replacing the parts component by component, will I be at risk of ruining new components I buy if say, the motherboard is actually causing the problems.

    In your opinion, what is the best way of logically deducing which component is causing the problem? I really don't want to buy a whole new system. Are there any component within computers that are usually less likely to be causing an issue?
      My ComputerSystem Spec


  8. Posts : 5,101
    Windows 10 Pro X64 15063.483
       08 Jan 2017 #8

    First thing to check is the voltages. You can do this in BIOS setup.

    I've yet to damage a PC component by replacing parts one at a time. Does't mean it can't happen but it's not happened to me, that's all I can attest to.

    As I said, start by trying older video drivers.

    You can stress the GPU and see if you can get a clearer indication of it's being defective or not:
    ===================================================
    Follow this tutorials to stress test your GPU:
    FurMark - GPU Stress Test - Windows 10 Forums

    If you have a AMD APU instead of a discreet GPU, try UNIGINE 3D Benchmark..

    -
      My ComputersSystem Spec


  9. Posts : 16
    Windows 10 Home 64 Bit OEM
    Thread Starter
       08 Jan 2017 #9

    Ztruker said: View Post
    First thing to check is the voltages. You can do this in BIOS setup.

    I've yet to damage a PC component by replacing parts one at a time. Does't mean it can't happen but it's not happened to me, that's all I can attest to.

    As I said, start by trying older video drivers.

    You can stress the GPU and see if you can get a clearer indication of it's being defective or not:
    ===================================================
    Follow this tutorials to stress test your GPU:
    FurMark - GPU Stress Test - Windows 10 Forums

    If you have a AMD APU instead of a discreet GPU, try UNIGINE 3D Benchmark..

    -
    Thank you this is great information. I'll do some googling tonight, on healthy voltages, best drivers for the HD 6800, and then run the stress tests.

    I'll let you know what I find out.
      My ComputerSystem Spec


  10. Posts : 5,101
    Windows 10 Pro X64 15063.483
       08 Jan 2017 #10

    Please do, I'm very interested.
      My ComputersSystem Spec


 

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