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  1. Joined : Aug 2015
    Posts : 8
    Windows 10
       2 Weeks Ago #1

    BSOD on Fresh Windows Install, unsure of trigger


    Move cases for my PC and did a clean install of Windows 10 and ran windows update.
    Was just checking e-mails and the PC randomly BSOD.

    DESKTOP-L1OV8LR-Mon_02_01_2017__05058_12.zip

    Any help is appreciated.

    Thanks!
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #2

    Hi wzr7d,

    Welcome to the 10forums

    The reason why your system crashes multiple times, is because the system is performing operations with the SSD drive with some Windows files, but the system finds out that there are problems with the SSD.

    Please read this post carefully and make sure that you follow the suggestion properly!

    I suggest to try running chkdsk on both your drives to check if the HDD is not causing problems too, and check if SanDisk provides firmware updates for the SSD after chkdsk.
    Run following commands in an admin command prompt.
    Code:
    chkdsk C: /r
    Code:
    chkdsk D: /r
    For chkdsk to run it needs to lock the drive. For the C: partition it requires a manual reboot, for the D: partition it may not need a reboot.
    Run these commands in order, thus first chkdsk C: /r, reboot and let it finish, then run chkdks D: /r.

    Please note: chkdsk may take some time to complete. Do NOT interrupt chkdsk, it could cause more problems if you do.


    Once the scans are finished, please upload the chkdks logs.
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
    Last edited by axe0; 2 Weeks Ago at 13:17. Reason: rewritten a line
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 8
    Windows 10
       2 Weeks Ago #3

    Hi Axe,

    Thanks for your response!

    I ran ChkDsk and from what i can understand C drive seems okay while D drive has an error and bad clusters.
    I have attached the files, if you can highlight the issue clearer I would appreciate it!

    Thanks!

    Chkdsk C.txtChkdsk D.txt
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #4

    Please run HDTune to check the health, make a screenshot of the health and post it.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 8
    Windows 10
       2 Weeks Ago #5

    axe0 said: View Post
    Please run HDTune to check the health, make a screenshot of the health and post it.
    Hi Axe, Thanks for the response.

    I have attached the screenshots below.

    The HDD (1TB) was a quick scan. I will re-upload a full scan when i get the chance.

    Thanks

    Attachment 115623Attachment 115622
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #6

    Please re-upload the attachments, something went wrong.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 8
    Windows 10
       2 Weeks Ago #7

    axe0 said: View Post
    Please re-upload the attachments, something went wrong.
    Hi Axe,

    As per your request.

    1TB Seagate HDD -
    Click image for larger version. 

Name:	Health 1TB HDD.png 
Views:	9 
Size:	53.0 KB 
ID:	115625
    error scan (quick)
    Click image for larger version. 

Name:	Error Scan 1TB HDD.png 
Views:	9 
Size:	15.8 KB 
ID:	115626

    128GB Sandisk SSD
    Click image for larger version. 

Name:	HDTune_Health_SanDisk_SDSSDHP128G.png 
Views:	9 
Size:	49.2 KB 
ID:	115627
    error scan (full scan)
    Click image for larger version. 

Name:	HDTune_Error_Scan_SanDisk_SDSSDHP128G.png 
Views:	9 
Size:	16.8 KB 
ID:	115628
    Thanks so much!
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #8

    Alright.

    Some of your movies, music, ISO and programs may be corrupted. They are in a location where bad clusters are present and the drive isn't capable of replacing the bad clusters, probably because there are too many.
    Your best shot is to download the movies and music again and reinstall the programs, back up everything from the failing hard drive and replace it.
    With reinstalling I mean, install again but do not remove the original installation.

    warning   Warning
    I recommend to NOT touch the files and programs that attempt to read the files, it will cause more problems.

    Code:
    detected in file 44 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E14-TH~1.MP4.
    
    detected in file 46 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E16-DE~1.MP4.
    
    detected in file 47 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E17-TH~1.MP4.
    
    detected in file 48 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E18-SA~1.MP4.
    
    detected in file 49 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E19-UN~1.MP4.
    
    detected in file 5430 of name \$RECYCLE.BIN\S-4B49~1\$R5KK23V.iso.
    
    detected in file 6535 of name \PROGRA~1\NBA\NBA 2K17\0K.
    
    detected in file 6553 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 5\BRA14E~1.MKV.
    
    detected in file 8023 of name \LIBRAR~1\Videos\TV Shows\Suits\S5\SUD7D9~1.MKV.
    
    detected in file 8120 of name \PROGRA~1\NBA\NBA 2K17\1E.
    
    detected in file 8424 of name \LIBRAR~1\Music\RAP&HI~1\KENDRI~1\TOPIMP~1\15 i.m4a.
    
    detected in file 10879 of name \PROGRA~1\NBA\NBA 2K17\2Y.
    
    detected in file 10883 of name \PROGRA~1\NBA\NBA 2K17\3C.
    
    detected in file 10885 of name \PROGRA~1\NBA\NBA 2K17\3E.
    
    detected in file 11863 of name \LIBRAR~1\Music\RAP&HI~1\Kid Cudi\Indicud\09-NEW~1.M4A.
    
    detected in file 12285 of name \LIBRAR~1\Music\RAP&HI~1\MACMIL~1\MACADE~1\00-LUC~1.MP3.
    
    detected in file 12909 of name \LIBRAR~1\Videos\TV Shows\SILICO~1\Season 1\SI0226~1.MKV.
    
    detected in file 12912 of name \LIBRAR~1\Videos\TV Shows\SILICO~1\Season 1\SIC83C~1.MKV.
    
    detected in file 13968 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUTURA~3.AVI.
    
    detected in file 13974 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUTURA~4.AVI.
    
    detected in file 13982 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUAE0A~1.AVI.
    
    detected in file 13989 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUA0AB~1.AVI.
    
    detected in file 13990 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUDEC8~1.AVI.
    
    detected in file 14069 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 5\BR70DD~1.MKV.
    
    detected in file 14118 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 5\BR965B~1.MKV.
    
    detected in file 14223 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 2\15-BET~1.MKV.
    
    detected in file 14449 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 4\39-COR~1.MKV.
    
    detected in file 14538 of name \PROGRA~1\NBA\NBA 2K17\0C.
    
    detected in file 17865 of name \LIBRAR~1\Videos\Movies\WHITEH~1.MKV.
    
    detected in file 19723 of name \LIBRAR~1\Videos\TV Shows\DRAGON~1\DRAGON~1\DR2C30~1.MP4.
    
    detected in file 26677 of name \LIBRAR~1\Videos\TV Shows\THEWAL~1\Season 1\THEWAL~3.AVI.
    
    detected in file 26802 of name \LIBRAR~1\Videos\Movies\GETHIM~1.MP4.
    
    detected in file 26810 of name \LIBRAR~1\Videos\Movies\AMERIC~1.MP4.
    
    detected in file 26812 of name \LIBRAR~1\Videos\Movies\Batman\THEDAR~2.MP4.
    
    detected in file 26825 of name \LIBRAR~1\Videos\Movies\Cop Out.mp4.
    
    detected in file 26826 of name \LIBRAR~1\Videos\Movies\DALLAS~1.MP4.
    
    detected in file 26827 of name \LIBRAR~1\Videos\Movies\DEARJO~1.MP4.
    
    detected in file 26923 of name \LIBRAR~1\Videos\Movies\THELIO~1.MP4.
    
    detected in file 26924 of name \LIBRAR~1\Videos\Movies\EAGLEE~1.MP4.
    
    detected in file 26944 of name \LIBRAR~1\Videos\Movies\OUTOFT~1.MP4.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 8
    Windows 10
       2 Weeks Ago #9

    axe0 said: View Post
    Alright.

    Some of your movies, music, ISO and programs may be corrupted. They are in a location where bad clusters are present and the drive isn't capable of replacing the bad clusters, probably because there are too many.
    Your best shot is to download the movies and music again and reinstall the programs, back up everything from the failing hard drive and replace it.
    With reinstalling I mean, install again but do not remove the original installation.

    warning   Warning
    I recommend to NOT touch the files and programs that attempt to read the files, it will cause more problems.

    Code:
    detected in file 44 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E14-TH~1.MP4.
    
    detected in file 46 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E16-DE~1.MP4.
    
    detected in file 47 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E17-TH~1.MP4.
    
    detected in file 48 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E18-SA~1.MP4.
    
    detected in file 49 of name \LIBRAR~1\Videos\TV Shows\Arrow\Season 1\E19-UN~1.MP4.
    
    detected in file 5430 of name \$RECYCLE.BIN\S-4B49~1\$R5KK23V.iso.
    
    detected in file 6535 of name \PROGRA~1\NBA\NBA 2K17\0K.
    
    detected in file 6553 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 5\BRA14E~1.MKV.
    
    detected in file 8023 of name \LIBRAR~1\Videos\TV Shows\Suits\S5\SUD7D9~1.MKV.
    
    detected in file 8120 of name \PROGRA~1\NBA\NBA 2K17\1E.
    
    detected in file 8424 of name \LIBRAR~1\Music\RAP&HI~1\KENDRI~1\TOPIMP~1\15 i.m4a.
    
    detected in file 10879 of name \PROGRA~1\NBA\NBA 2K17\2Y.
    
    detected in file 10883 of name \PROGRA~1\NBA\NBA 2K17\3C.
    
    detected in file 10885 of name \PROGRA~1\NBA\NBA 2K17\3E.
    
    detected in file 11863 of name \LIBRAR~1\Music\RAP&HI~1\Kid Cudi\Indicud\09-NEW~1.M4A.
    
    detected in file 12285 of name \LIBRAR~1\Music\RAP&HI~1\MACMIL~1\MACADE~1\00-LUC~1.MP3.
    
    detected in file 12909 of name \LIBRAR~1\Videos\TV Shows\SILICO~1\Season 1\SI0226~1.MKV.
    
    detected in file 12912 of name \LIBRAR~1\Videos\TV Shows\SILICO~1\Season 1\SIC83C~1.MKV.
    
    detected in file 13968 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUTURA~3.AVI.
    
    detected in file 13974 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUTURA~4.AVI.
    
    detected in file 13982 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUAE0A~1.AVI.
    
    detected in file 13989 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUA0AB~1.AVI.
    
    detected in file 13990 of name \LIBRAR~1\Videos\TV Shows\Futurama\Season 2\FUDEC8~1.AVI.
    
    detected in file 14069 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 5\BR70DD~1.MKV.
    
    detected in file 14118 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 5\BR965B~1.MKV.
    
    detected in file 14223 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 2\15-BET~1.MKV.
    
    detected in file 14449 of name \LIBRAR~1\Videos\TV Shows\BREAKI~1\Season 4\39-COR~1.MKV.
    
    detected in file 14538 of name \PROGRA~1\NBA\NBA 2K17\0C.
    
    detected in file 17865 of name \LIBRAR~1\Videos\Movies\WHITEH~1.MKV.
    
    detected in file 19723 of name \LIBRAR~1\Videos\TV Shows\DRAGON~1\DRAGON~1\DR2C30~1.MP4.
    
    detected in file 26677 of name \LIBRAR~1\Videos\TV Shows\THEWAL~1\Season 1\THEWAL~3.AVI.
    
    detected in file 26802 of name \LIBRAR~1\Videos\Movies\GETHIM~1.MP4.
    
    detected in file 26810 of name \LIBRAR~1\Videos\Movies\AMERIC~1.MP4.
    
    detected in file 26812 of name \LIBRAR~1\Videos\Movies\Batman\THEDAR~2.MP4.
    
    detected in file 26825 of name \LIBRAR~1\Videos\Movies\Cop Out.mp4.
    
    detected in file 26826 of name \LIBRAR~1\Videos\Movies\DALLAS~1.MP4.
    
    detected in file 26827 of name \LIBRAR~1\Videos\Movies\DEARJO~1.MP4.
    
    detected in file 26923 of name \LIBRAR~1\Videos\Movies\THELIO~1.MP4.
    
    detected in file 26924 of name \LIBRAR~1\Videos\Movies\EAGLEE~1.MP4.
    
    detected in file 26944 of name \LIBRAR~1\Videos\Movies\OUTOFT~1.MP4.
    Hi Axe,

    Thank you for the response.

    So the main culprit is the 1TB HDD, correct?

    If I just trash the drive and install a new HDD will I be okay? Or would you recommend a new install of windows on the current SSD with a new HDD for storage.

    Thanks
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #10

    Looking at the status of both your drives, it would actually be better to replace them both.
      My System SpecsSystem Spec


 
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