Windows 10: BSOD regularly WHEA_UNCORRECTABLE_ERROR

Page 1 of 2 12 LastLast
  1.    29 Dec 2016 #1

    BSOD regularly WHEA_UNCORRECTABLE_ERROR


    Hi everybody,

    I have this blue screen time to time with the code : WHEA_UNCORRECTABLE_ERROR

    Notice that since the beginning I have this laptop (Acer ES1-711G-P11R, BIOS and drivers are updated), to surf on the web is impressively slow, I have to wait for 5 seconds to open a simple window (the same with all the browsers...).

    I found out that it seems to be linked with "ntoskrnl.exe+14a6f0" (I have Windows10 64bit).

    The DM log collector file is attached.THOMAS-ET-ELENA-29_12_2016_185833,52.zip

    I hope to be able to solve this problem, at last!

    Thanks in advance a lot!
      My ComputerSystem Spec


  2. Posts : 11,326
    Windows 10 Pro
       29 Dec 2016 #2

    Hi bencobox,

    Welcome to the 10forums

    If you are using a program like Ccleaner please stop using it while troubleshooting.This because programs like Ccleaner remove dump files that are needed to troubleshoot.Or configure Ccleaner to not remove dump files:

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with driverscloud, please remove them as it may cause trouble.

    An easy way to get remove these drivers is by using a restore point prior the installation.


    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffbe80d84d7138
    Section       @ ffffbe80d84d72c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xb60000040005010a
      Address     : 0x000000001f899080
      Misc.       : 0x0000000000000000
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcd8469d24138
    Section       @ ffffcd8469d242c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xf62000040001010a
      Address     : 0x000000013e9f0f00
      Misc.       : 0x0000000000000000
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff8908706ff138
    Section       @ ffff8908706ff2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xf62000040006010a
      Address     : 0x000000000f8737c0
      Misc.       : 0x0000000000000000
    These errors say: a generic error has occured at cache level 2 on core 1.
    Noticeable is that they all say the same.
    Some will disagree with me as in there opinion/experience what I think as a possible cause they have rarely seen as a possible cause in the 0x124, but a possible first suspect is the CPU.





    BSOD regularly WHEA_UNCORRECTABLE_ERROR Diagnostic Test BSOD regularly WHEA_UNCORRECTABLE_ERROR
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the results and post them.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec

  3.    29 Dec 2016 #3

    Hi!
    Thanks a lot for your answer!
    I just stopped a test with Prime95 (4 at the same time), after around 10.000 tests per each, the result is 0 errors...
    So as I can understand, there is no problem with the CPU?
      My ComputerSystem Spec


  4. Posts : 11,326
    Windows 10 Pro
       30 Dec 2016 #4

    How long did you run the test to reach 10.000?
    What test did you run?
      My ComputersSystem Spec

  5.    30 Dec 2016 #5

    I ran 3 hours I think, the "Blend" test with number of torture test threads to run : 4
    It's not that?
      My ComputerSystem Spec

  6.    30 Dec 2016 #6

    ok, I ran for new the same test, and now, I passed around 60 per worker without any error during 4 hours.
    I don't know what happened yesterday but it was "test 1", then "test 2" etc... till "test 150" for each type of test (25K, 1152K, etc...) but today, it had been one test for each of them...
    I think that the problem is not from the CPU, have you got other ideas?
    Thanks a lot!
      My ComputerSystem Spec


  7. Posts : 11,326
    Windows 10 Pro
       01 Jan 2017 #7

    I do have other ideas, but I would first like to know for sure that you've downloaded your drivers from the right source.
    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with driverscloud, please remove them as it may cause trouble.

    An easy way to get remove these drivers is by using a restore point prior the installation.
      My ComputersSystem Spec

  8.    01 Jan 2017 #8

    Axe0, all my drivers had been downloaded by official websites.
    Besides, I just uninstalled Driverscloud, I used that just to know what drivers were not updated, but I didn't downloaded them from Driverscloud...
      My ComputerSystem Spec


  9. Posts : 11,326
    Windows 10 Pro
       03 Jan 2017 #9




    BSOD regularly WHEA_UNCORRECTABLE_ERROR STOP 0x124 Troubleshooting BSOD regularly WHEA_UNCORRECTABLE_ERROR
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD regularly WHEA_UNCORRECTABLE_ERROR TWO BSOD regularly WHEA_UNCORRECTABLE_ERROR
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    BSOD regularly WHEA_UNCORRECTABLE_ERROR THREE BSOD regularly WHEA_UNCORRECTABLE_ERROR
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    BSOD regularly WHEA_UNCORRECTABLE_ERROR FOUR BSOD regularly WHEA_UNCORRECTABLE_ERROR
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My ComputersSystem Spec

  10.    03 Jan 2017 #10

    Thanks a lot Axe0! I'll be absent for 3 days, I'll run all these tests once back home and will come back to you directly after!
    Have a nice end of week.
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
Bsod - whea_uncorrectable_error. in BSOD Crashes and Debugging
My fairly new computer running windows 10 just keeps crashing. Usually at least once a day. The reported error is usually the WHEA error. I have looked at the minidump but it might as well be in chinese. XP was so reliable, this is not a step...
Solved BSOD happens regularly in BSOD Crashes and Debugging
This computer originally ran Win 8. It was upgraded to Win 10 but because of midi driver errors in Sony's ACID Pro it required a clean Win 10 install. I did not get any BSOD's until after a clean Win 10 install. I don't think, but am unsure, that...
Solved PC reboots regularly with no warning - no BSOD in BSOD Crashes and Debugging
Initially I was getting BSODs that did not specify the cause outside of various kernel drivers. I used Whocrashed and BlueScreenview to try to diagnose the problem but no such luck. Then I tried just updating my drivers, and that is when the reboots...
Bsod: Whea_uncorrectable_error in BSOD Crashes and Debugging
For the past month, I have been trying to diagonose the WHEA_UNCORRECTABLE_ERROR BSOD. The issue started occurring after I upgraded to Windows 10 build 1151. I had updates disabled for a while, and I believe that it is some kind of chipset driver...
Bsod - whea_uncorrectable_error in BSOD Crashes and Debugging
Hello everyone. As stated in the title I am experiencing BSOD with the message "WHEA_UNCORRECTABLE_ERROR". The computer usually loads up to 100% and then restarts, but not always. Sometimes I will have to manually restart the computer. System...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:39.
Find Us