BSOD regularly WHEA_UNCORRECTABLE_ERROR

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  1. Posts : 6
    win10
       #1

    BSOD regularly WHEA_UNCORRECTABLE_ERROR


    Hi everybody,

    I have this blue screen time to time with the code : WHEA_UNCORRECTABLE_ERROR

    Notice that since the beginning I have this laptop (Acer ES1-711G-P11R, BIOS and drivers are updated), to surf on the web is impressively slow, I have to wait for 5 seconds to open a simple window (the same with all the browsers...).

    I found out that it seems to be linked with "ntoskrnl.exe+14a6f0" (I have Windows10 64bit).

    The DM log collector file is attached.Attachment 115179

    I hope to be able to solve this problem, at last!

    Thanks in advance a lot!
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2

    Hi bencobox,

    Welcome to the 10forums :)

    If you are using a program like Ccleaner please stop using it while troubleshooting.This because programs like Ccleaner remove dump files that are needed to troubleshoot.Or configure Ccleaner to not remove dump files:

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with driverscloud, please remove them as it may cause trouble.

    An easy way to get remove these drivers is by using a restore point prior the installation.


    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffbe80d84d7138
    Section       @ ffffbe80d84d72c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xb60000040005010a
      Address     : 0x000000001f899080
      Misc.       : 0x0000000000000000
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcd8469d24138
    Section       @ ffffcd8469d242c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xf62000040001010a
      Address     : 0x000000013e9f0f00
      Misc.       : 0x0000000000000000
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff8908706ff138
    Section       @ ffff8908706ff2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xf62000040006010a
      Address     : 0x000000000f8737c0
      Misc.       : 0x0000000000000000
    These errors say: a generic error has occured at cache level 2 on core 1.
    Noticeable is that they all say the same.
    Some will disagree with me as in there opinion/experience what I think as a possible cause they have rarely seen as a possible cause in the 0x124, but a possible first suspect is the CPU.





    Diagnostic Test

     CPU TEST


    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the results and post them.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My Computers


  3. Posts : 6
    win10
    Thread Starter
       #3

    Hi!
    Thanks a lot for your answer!
    I just stopped a test with Prime95 (4 at the same time), after around 10.000 tests per each, the result is 0 errors...
    So as I can understand, there is no problem with the CPU?
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #4

    How long did you run the test to reach 10.000?
    What test did you run?
      My Computers


  5. Posts : 6
    win10
    Thread Starter
       #5

    I ran 3 hours I think, the "Blend" test with number of torture test threads to run : 4
    It's not that?
      My Computer


  6. Posts : 6
    win10
    Thread Starter
       #6

    ok, I ran for new the same test, and now, I passed around 60 per worker without any error during 4 hours.
    I don't know what happened yesterday but it was "test 1", then "test 2" etc... till "test 150" for each type of test (25K, 1152K, etc...) but today, it had been one test for each of them...
    I think that the problem is not from the CPU, have you got other ideas?
    Thanks a lot!
      My Computer


  7. Posts : 14,903
    Windows 10 Pro
       #7

    I do have other ideas, but I would first like to know for sure that you've downloaded your drivers from the right source.
    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with driverscloud, please remove them as it may cause trouble.

    An easy way to get remove these drivers is by using a restore point prior the installation.
      My Computers


  8. Posts : 6
    win10
    Thread Starter
       #8

    Axe0, all my drivers had been downloaded by official websites.
    Besides, I just uninstalled Driverscloud, I used that just to know what drivers were not updated, but I didn't downloaded them from Driverscloud...
      My Computer


  9. Posts : 14,903
    Windows 10 Pro
       #9




    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    THREE

     HDD TEST


    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My Computers


  10. Posts : 6
    win10
    Thread Starter
       #10

    Thanks a lot Axe0! I'll be absent for 3 days, I'll run all these tests once back home and will come back to you directly after!
    Have a nice end of week.
      My Computer


 

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