Windows 10: BSOD playing Games like CIV 6

  1. Posts : 5
    Microsoft Windows 10 Home 64-Bit 14393 Multiprocessor Free
       29 Dec 2016 #1

    BSOD playing Games like CIV 6

    While playing my Computer randomly crashes. It happended several times now and i don't know where the issue is. The Computer once had a several BSOD in succession, but works again. It also happend while watching a movie.

    I also get a Blackscreen randomly without doing anything. The screen becomes black,sometimes red, and works again after a reset. Therefore i guess it is GPU related but i am not very sure, because it also happend just while watching a movie.

    Attachment 115148
      My ComputerSystem Spec

  2. Posts : 13,527
    Windows 10 Pro
       29 Dec 2016 #2

    Hi PRoxx,

    Welcome to the 10forums :)

    Please check MSI for BIOS updates.

    Error code: (NTSTATUS) 0xc0000428 (3221226536) - Windows cannot verify the digital signature for this file. 
    A recent hardware or software change might have installed a file that is signed incorrectly or damaged, 
    or that might be malicious software from an unknown source.
    So, taking in account the latest crashes and this error, our first step is to look for possible problems in the hardware and/or Windows files.

    BSOD playing Games like CIV 6 Diagnostics Test BSOD playing Games like CIV 6
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of SFC and post it.

    BSOD playing Games like CIV 6 Diagnostics Test BSOD playing Games like CIV 6

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

    BSOD playing Games like CIV 6 Diagnostic Test BSOD playing Games like CIV 6

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Make a photo of the result and post it.

    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec

  3. Posts : 5
    Microsoft Windows 10 Home 64-Bit 14393 Multiprocessor Free
    Thread Starter
       29 Dec 2016 #3

    I already updated my System specs and MSI BIOS. I also did the System FIle Check, which basically said that there are no corrupt files .
    Attachment 115199
      My ComputerSystem Spec

  4. Posts : 5
    Microsoft Windows 10 Home 64-Bit 14393 Multiprocessor Free
    Thread Starter
       29 Dec 2016 #4


    So i just did all the Hard Drive Test with both of my Hard Drives, except the SeaTools, since i have a SSD. Also after i used chkdsk on my (C:) Drive I got again an BSOD.
    Attachment 115234Attachment 115235Attachment 115233

    Attachment 115237Attachment 115236Attachment 115238

    Attachment 115239 SSD (C:)
    Attachment 115246 HDD (D:)
      My ComputerSystem Spec

  5. Posts : 5
    Microsoft Windows 10 Home 64-Bit 14393 Multiprocessor Free
    Thread Starter
       29 Dec 2016 #5


    So I just finished doing some tests with MemTest and i think i now know what is wrong with my Computer. It turns out that my RAM is corrupt (might also be the Mainboard),since every Test I did had several hundred of Errors.Attachment 115255 Attachment 115256Attachment 115257Attachment 115258
      My ComputerSystem Spec

  6. Posts : 13,527
    Windows 10 Pro
       30 Dec 2016 #6

    Good to hear you found the cause :)
      My ComputersSystem Spec

  7. Posts : 5
    Microsoft Windows 10 Home 64-Bit 14393 Multiprocessor Free
    Thread Starter
       30 Dec 2016 #7

    Thanks for your help, appreciate it :)
      My ComputerSystem Spec

  8. Posts : 13,527
    Windows 10 Pro
       01 Jan 2017 #8

    You're welcome :)

    Just to let you know, I've written a blog post about my analysis on this issue that explains in more detail how I came to my suggestions.
    Link: My first BSOD blog post 0x21A Analysis - BSOD Analysis
      My ComputersSystem Spec


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