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  1.    28 Dec 2016 #1
    Join Date : Aug 2015
    Posts : 59
    Windows 10

    BSOD seems to happen when attaching and removing external devices


    Dear Sir/Madame,
    I have been having an intermittent problem with my Acer Aspire 5251-1805 running Windows 10 and it was not a problem previously. I noticed that when I was attaching an external drive or wi-fi booster on my computer it will crash and restart. I get a message saying it is collecting data and will restart -- it does restart without any problems but it is frustrating because I will sometimes lose data within a program especially the voice recorder. I now have many voice recorder files that are unreadable because of the BSOD but the apps themselves are crashing too.

    Many times I will find that the computer has crashed and restarted because of an app that has restarted and needs me to take some type of action that occurs only at startup. Because some apps do not restart they will no longer be running so I cannot say for certain if the app is crashing or it is the BSOD that has caused the app to no longer be running. I am attaching the zip file per the instructions and I will await a response to my problem.
    BSOD seems to happen when attaching and removing external devices Attached Files
      My ComputerSystem Spec
  2.    28 Dec 2016 #2
    Join Date : Oct 2016
    Posts : 316
    seL4

    The .zip file you attached is empty. Please re-run the log collector.
      My ComputerSystem Spec
  3.    28 Dec 2016 #3
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    Spectrum,
    I ran it again but I see it is the same size as the other file so probably the same result of an empty file. If I cannot get the collector to provide you with the information you need is there another option?
    BSOD seems to happen when attaching and removing external devices Attached Files
      My ComputerSystem Spec
  4.    28 Dec 2016 #4
    Join Date : Oct 2016
    Posts : 316
    seL4

    Do any errors occur when you attempt to run it? Have you tried running it as an administrator?

    If the collector isn't working for you, the basics will be getting the minidumps and a system information report.

    1. Create a folder on your desktop, ideally titled using your computer's name and the date
    2. The minidumps should be in C:\Windows\MiniDump, copy the files over to the newly created folder
    3. You can generate a system information report by launching an elevated PowerShell prompt and entering:
    Code:
    msinfo32 /nfo "$home\Desktop\info.nfo"
    This will place info.nfo on your desktop, move it to your folder
    4. Compress the folder to a .zip and upload it here
      My ComputerSystem Spec
  5.    28 Dec 2016 #5
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    There is an error-- "The system cannot find the file specified. 0 files copied." Apparently, it cannot find the "C:\windowa\minidump\*dmp". This is the message I got even after running it as Administrator.
      My ComputerSystem Spec
  6.    28 Dec 2016 #6
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    I just went to that folder and it is empty.
      My ComputerSystem Spec
  7.    28 Dec 2016 #7
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    The minidump folder says it was modified on 12/19/16. I did not modify it or delete any files from it so clearly there is something that caused it to be deleted.
      My ComputerSystem Spec
  8.    28 Dec 2016 #8
    Join Date : Oct 2016
    Posts : 316
    seL4

    Follow this guide to make sure you have crashdumps enabled.

    https://www.tenforums.com/tutorials/...dows-10-a.html
      My ComputerSystem Spec
  9.    28 Dec 2016 #9
    Join Date : Aug 2015
    Posts : 59
    Windows 10
    Thread Starter

    I just enabled small memory dumps -- it was set to kernel memory dumps so I guess that is the default since I had not changed that previously.
      My ComputerSystem Spec
  10.    29 Dec 2016 #10
    Join Date : Oct 2016
    Posts : 316
    seL4

    The Kernel memory dump setting should still produce a minidump alongside a MEMORY.dmp file. Do you see a MEMORY.dmp file in "C:\Windows"? If so, feel free to use dropbox or some other service to share the file with us.

    Regardless, let's hope minidumps will be generated if your system crashes again.
      My ComputerSystem Spec

 
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