Do any errors occur when you attempt to run it? Have you tried running it as an administrator?
If the collector isn't working for you, the basics will be getting the minidumps and a system information report.
1. Create a folder on your desktop, ideally titled using your computer's name and the date
2. The minidumps should be in C:\Windows\MiniDump, copy the files over to the newly created folder
3. You can generate a system information report by launching an elevated PowerShell prompt and entering:
This will place info.nfo on your desktop, move it to your folder
msinfo32 /nfo "$home\Desktop\info.nfo"
4. Compress the folder to a .zip and upload it here