BSOD at random times, SYSTEM_SERVICE_EXCEPTION (Netio.SYS)


  1. Posts : 5
    Windows 10 64-Bit
       #1

    BSOD at random times, SYSTEM_SERVICE_EXCEPTION (Netio.SYS)


    title mentions almost everything.
    my specs are on the profile I think ( entered them with registration ) and here's the file from the forums program.



    I don't know what is causing these BSODs. They happen when I'm browsing, playing different games, or even watching a movie. they have been this way since i bought this laptop. I didn't remove any drivers or anything just updated the GPU driver a couple of times. laptop is still kinda new ? I bought it about 7 months ago and it has been this way ever since.

    If it helps in any way, my laptop has had a small problem recently ( been like 2 months now ? ) It sometimes just randomly freezes completely for 10-20 seconds then goes back to normal. this isn't bothering me that much but I mentioned it anyway incase it has a relation to this BSOD issue, even if it started 2 months ago and the BSODs are from the time I bought the laptop.
    I didn't bother contacting Asus support and all that because my friends recommended this site so I hope someone can help me here :)
      My Computer

  2. Spectrum's Avatar
    Posts : 546
    seL4
       #2

    It looks like there are known issues with Asus' "GameFirst" software package, which includes the NFC driver.

    See this thread from ASUS' forums: SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) HELP

    I would suggest updating (or as the thread suggests, uninstalling) GameFirst, and see if that causes the blue screens to stop.

    If you continue to have issues, here is your laptop's driver download page I would suggest updating everything to the latest version (and also posting a new set of logs).
      My Computer


  3. Posts : 5
    Windows 10 64-Bit
    Thread Starter
       #3

    Spectrum said:
    It looks like there are known issues with Asus' "GameFirst" software package, which includes the NFC driver.

    See this thread from ASUS' forums: SYSTEM_SERVICE_EXCEPTION (NETIO.SYS) HELP

    I would suggest updating (or as the thread suggests, uninstalling) GameFirst, and see if that causes the blue screens to stop.

    If you continue to have issues, here is your laptop's driver download page I would suggest updating everything to the latest version (and also posting a new set of logs).
    alright thank you so much I will try this today and see if I get any BSODs again
      My Computer


  4. Posts : 5
    Windows 10 64-Bit
    Thread Starter
       #4

    Okay reporting back ... so far I got no BSODs at all .. will post again in 2 or 3 days lets see if it's truly fixed
      My Computer


  5. Posts : 5
    Windows 10 64-Bit
    Thread Starter
       #5

    Okay so far I got 0 BSODs and crashes / freezes

    Thank you so much @Spectrum

    This thread is solved :) happy new year everyone.
      My Computer


 

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